The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,311 Reviews

14 %

of reviewers recommend The Home Depot

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1.6

Based on 1,311 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I read these reviews before I bought my refrigerator at Home Depot. What a mess. Home Depot has no control over the delivery outfit. I waited from 8am to 6pm. was watching the tracking map, I was next. then the tracking quit. a phone call "not coming" They were 2 miles away. My food was in a cooler from 8am to 6pm. Old refer was sitting aside. AND it's Saturday, next delivery on Tuesday. Sooo now I need to reinstall the old refrigerator and get what food made it back in. Will not buy appliances from Home Depot, going Best Buys. They deliver and install on time. Home Depot told me Too Bad.”

Helpful Report

Posted 1 month ago

“Home Depot Delivery of refrigerators to Key Largo is terrible with a Capital T. Just wanted to share this. I love Home Depot but…The 4th delivery attempt for my refrigerator yesterday didn’t arrive because it wasn’t on the truck. They were going to reach out to today to reschedule. Didn’t happen yet. The first time the wouldn’t change the doors and told me that HD would send someone on a chargeable call. The second time they changed the doors but the doors wouldn’t close. The 3rd time they said they would change the doors but that even if the doors didn’t close I would have to keep it. How can HD hire delivery people for refrigerators and they not know how to fix the doors?”

Helpful Report

Posted 2 months ago

“Home Depot emailed us that our two appliances were in. When the delivery truck showed up they only had one appliance. We had already removed the doors off the old appliances to make the exchange even easier. One of the delivery guys complained of being hurt. Bottom line they delivered nothing. Will NEVER shop Home Depot again”

Helpful Report

Posted 2 months ago

“Do not purchase anything from Home Depot if you value your sanity We used to love Home Depot for the home we built and our architectural business. We recently purchased an LG washer and dryer. The installer delivered it, left it in the hallway, and then the installer came back five days later to install it. After installation (which they didn't call us in advance for; they showed up at 7:30 am unannounced), the dryer didn't work. The installer installed it and then said we have to have a drain pan installed. Our plumber did that at a cost of $300. After about 15 calls, Home Depot said they no longer cover it after 48 hours and we have to contact the manufacturer. It would not have been possible to see that the dryer didn't work sitting in the hallway uninstalled. LG eventually came after we spoke with them several times. It turns out the Home Depot installer (Pro Home Services) broke the gas valve during installation. If you value your time, piece of mind, sanity or well-being, purchase from anyone other than Home Depot. Truly deplorable customer service that no one should ever experience.”

Helpful Report

Posted 2 months ago

“Christiansburg Virginia store, ... John in the paint department was very helpful with solving a matching color situation I had today, he suggested the best way to solve this concern and provided the paint match that I needed. I used to work for that other company, but have been an HD customer since moving to VA in 2007. Thanks, Bill”

Helpful Report

Posted 2 months ago

“I like Home Depot. BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase. I purchased two tools and accessories for both, online. Soon received one tool and the accessories for that tool, but no information on the second. I waited 3 more days. Finally I went online to follow up, find out what happened. This is where I ran into serious time consuming issues, as I simply tried to say, What happened? After working through the web site like a game, you pick the wrong direction, you go back to square one, I found Customer Service. Now I have to call, or email, or chat. I chose chat. It told me to Text XXXXX. So I texted the number. It finally took 35 minutes to point out that my purchase on this date, for this much, was partially filled, but the tool I needed most was not included. It was in shipping, I was told. So I ask that my money be refunded. The tool showed up on my doorstep the next morning. Home Depot needs to learn how Amazon handles returns.”

Helpful Report

Posted 2 months ago

“Home Depot delivery/installation service is the worst I've ever seen. Absolutely horrible. Appliance delivery and install was a nightmare from start to finish. Tried again with a shower door. Same horrible experience . Never again”

Helpful Report

Posted 2 months ago

“Home Depot installers are not trained well to install dishwashers. Had to return dishwasher.”

Helpful Report

Posted 2 months ago

“Home Depot is superior to their counterparts. How are they superior? They answer their phone, they speak with you and discuss the situation and give products that actually concentrate on your issue. They wait until you are satisfied before asking is there anything else on today. Thank you for contacting Home Depot for your special projects.”

Helpful Report

Posted 2 months ago

“They don’t train their staff and they don’t answer their phones. I’d like to purchase blinds from them but how can I when I can’t get the help I need?”

Helpful Report

Posted 2 months ago

“Store staff was great at the time of purchase. Delivery has been a nightmare. Will never order from HD again. The company who delivers is incompetent. While attempting to deliver my appliances, they brought too big of a truck for my road. They got stuck and needed to be towed out. Then they rescheduled two days later and came back with the same size truck, which again, caused them to leave without delivering. Keep in mind I’m without appliances because they want things disconnected and empty before they come. Total lack of communication at the trucking company. No ability to anticipate problems at all. And they damaged property in the process. And by the way, Costco, Amazon, Fed Ex, Best Buy UPS and every other company deliver here regularly, without incident.”

Helpful Report

Posted 2 months ago

“I ordered stackable drawers that were only offered online. I was supposed to receive them three days after my order. That was 2 1/2 weeks ago and I’m still waiting for half of my order. I will never buy from the Home Depot online again. If they don’t have it in the store, I’ll get it somewhere else.”

Helpful Report

Posted 2 months ago

“Did a curb side pick up for an air conditioner and the box was damaged, the staff member said “the ac is packed really well with styrofoam it’s fine”. Well I got home and the whole front of the unit is cracked like the box was dropped. Of course there were no more in stock for an exchange. The most I was offered was 50$ off of a larger unit which is still 80$ over the price range i had. My son has asthma and I had no choice but to buy it. TERRIBLE customer service, damaged boxes should be checked before being brought out to a customer.”

Helpful Report

Posted 2 months ago

“We ordered a dryer in May, it’s currently June 18th. Their first attempt after waiting for 6 hours and 2 hour past the window was the wrong dryer. The second attempt I took off from work and waited 4 hours, and never received a reply honestly call or update that the dryer was not coming, and spent another hour on the phone to get that info. The following Saturday they were supposed to bring the dryer, and once again had to spend another 1.5 hours on the phone to find out it was not coming, then the next Thursday was another no show after receiving updates all day that we were the 6 th stop down to next stop, before it popped up cancelled, and finally today after being promised the world that top management was guaranteeing they were going to be on top of today’s delivery, and call me to see how things were coming along and would be in contact with the deliverer we heard NOTHING. No phone call, updates, cancellation of delivery, 📦 r anything else. 5 failed attempts, so I finally cancelled the order, worked with Lowe’s and got a much better deal, but I now have to wait for the delivery company to confirm I don’t have the dryer for them to reimburse me for it. What a crock, so I have my net out for two expensive dryers till Home Depot decides to credit me my money back. Worst purchase experience of my life, and that’s after having to deal with many car dealerships over the years.”

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Posted 2 months ago

“The two guys brought my washing machine inside Osmel , Rolando were a great help.”

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Posted 2 months ago

“I ordered an item because the website said my item would be delivered the same day. I received email confirmations all day. The item was not delivered. I called customer service and was told its the shippers problem. Advertising same day delivery and not delivering as promised is fraudulent and dishonest. Never again will I order from them.”

Helpful Report

Posted 2 months ago

“I purchased a washer from Home Depot specifically because the washer would be delivered in 3 days. I waited for my delivery, checking for the status frequently only to get a text , 10 minutes after my window, which stated I had been rescheduled for 4 days later! I have understand things happen, but fail to understand why I wasn’t rescheduled for the next business day. Customer service is unable to solve my problem since it’s a third party delivery. This greatly impacts my willingness to make another appliance purchase from Home Depot especially since Lowe’s in only a couple of miles from them.”

Helpful Report

Posted 2 months ago

“Went to local store for new head for Riobi string trimmer. They had a replacement part, no one could say if it was an upgraded part and how to change it One person was said to know all about it but when reached on the phone he said he was to busy to answer a customers questions I left the store discussed and will not go back Went to Menards and what a difference in workers attitude toward customers”

Helpful Report

Posted 2 months ago

“A Shower of Incompetence Well, I thought I was ordering a shower from Home Depot. What I actually got was a masterclass in how not to run a delivery service. According to Home Depot, my shower was "delivered" weeks ago. Odd, considering my driveway was suspiciously shower-free. After spending three delightful hours on the phone with eight (yes, eight!) different customer service reps—each more confused than the last—the best they could offer was a refund. Apparently, asking them to locate the driver or contact the warehouse was too ambitious. Fast-forward three weeks, and guess what? My shower magically appears! Not on my porch. Not with a knock or a note. Just dumped in my driveway, beautifully blocking in my car like it belonged there all along. No warning. No explanation. Just... there. And the best part? The refund had already been issued. So now I’ve got a surprise shower and the vague moral dilemma of owning something I technically didn't pay for. Bravo, Home Depot. Truly top-tier logistics and communication. This is your retailer if you're into mystery deliveries, customer service bingo, and driveways turned obstacle courses.”

Helpful Report

Posted 2 months ago

“After ordering a dishwasher with haul away and installation, my delivery was left half complete. The delivery person told me he could not complete my order due to a plastic valve and they would have to send out a plumber to complete my delivery. When the logistic manager called to it was not to schedule the plumber but to inform me that his driver lied and that's how he trains them so they can get on with their day. He told me people expect them to replace their valves and install the dishwasher just because the paid for it. I informed him that most people would not expect it if HIS DRIVER DIDNT TWLL THEM THAT. Corporate does not thing liar who give false information to clients is a problem.”

Helpful Report

Posted 2 months ago

The Home Depot is rated 1.6 based on 1,311 reviews