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The Home Depot Reviews

1.6 Rating 1,203 Reviews
15 %
of reviewers recommend The Home Depot
Company Reviews Questions Metrics
1.6
Based on 1,203 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Wilma Cook
Unverified Reviewer
“I was looking for the anvil leaf rack, there was none on the rack. I asked for assistance; Chris from gardening was very helpful. He located some you had in stock. They were on the top shelf beneath several other large boxes.He proudly unloaded all of them to get the one I needed. That was very commendable of an employee. A job well done Chris.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“I had a question about a plumbing product. After waiting over 20 minutes for advice, I left. There was only one associate in the entire store that could help with plumbing, and he was at lunch. Ridiculous! The location of the store is 1-10 and Studemont, Houston. Don’t go there if you need any help! I wasted my time.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Home Depot price match guarantee is a joke don't even try, I bought a impact at home depot in Ft Myers Fl found it cheaper on Amazon and another retailer, went on home depot's website to find out if they price match amazon which they do as long as it's shipped and sold by Amazon customer service argued with me said they don't match anything online both the ladies that were working said the same thing i showed them their home depot website and they still argued not a big deal got my money back and purchased online. Then I called home depot corporate and they argued with me and told me that it's up to the store? So how are you going to put a price match guarantee on something and not honor? Is that not false advertising? I'm not going any further with it this is just to let the consumers know not to try to price match with home depot. Now Lowe's completely opposite they will price match and not argue with you.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“We had cabinets installed over two years ago. One cabinet door has warped and replaced after waiting weeks for the part. Replaced. The new cabinet door warps. Call home depot. Send a technician. He orders the part. Wait another two months. They finally get back to me and tell me that installation is out if warranty,but they were happy to try and steer us to one of their contractors. I'm picking up the cabinet door tomorrowand will install myself.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“My recent problem they told me next day delivery. I called they mentioned I will probably get it in three days I don’t need it in 3 days. So I canceled the order online, 10 minutes after I did that the order status changed to item shipped. I called them to change that because I needed the item right away, they couldn’t because according to the associate the item has already been issued a ticket number. Amazing how after things moved when I issued a cancellation.”
Helpful Report
Posted 2 months ago
Samar
Verified Reviewer
“Subject: Price Match Issue – Request for Resolution Dear Customer Service management, I recently visited one of your branches to purchase a refrigerator that was listed at $1,495 with a specific item code in your store. However, I found the exact same model listed at another branch for $1,295. Given this price difference, I contacted your Customer Service team to inquire about a price match, as I am a loyal customer of Home Depot. Unfortunately, I was informed that price matching is not applicable in this case, which contradicts my understanding. I have proof of both price listings, including photos of the item price in-store and the price at the other branch. Additionally, I have successfully purchased the same refrigerator at the Brick for $1,295. Given this discrepancy, I kindly request that my case be reviewed. If my claim is acknowledged and resolved, I would like to proceed with my purchase through your store and cancel my Brick Order. For reference, my case number is [ 6261685]. Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter Please review the details and get back to me at your earliest convenience. I appreciate your prompt assistance in resolving this matter. Best regards, Samar”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Home Depot customer service is horrible! I have had issues with appointments scheduled and no one has shown up and when you call the store they tell you it’s your fault. Go to Lowe’s much better service”
Helpful Report
Posted 3 months ago
C. RItsko
Unverified Reviewer
“Having just moved to town, we were delighted at the service we received at the Strongsville Home Depot at the corner of Pearl Road and Sprague. We walked in clueless and a little apprehensive, but after meeting John S, we realized we would be able to acquire the supplies we needed, and were assured that we had bought both quality and practical merchandise. We remain thankful to John for his kind and thorough service which included making key duplicates after helping us pick out the appropriate locks, door fixtures. He took time until we understood what we needed to do! We will revisit Home Depot, specifically the door and window department and ask for John for our upcoming projects. Sincere thanks to him and his manager, Destiny.”
Helpful Report
Posted 3 months ago
Steven McElwer
Unverified Reviewer
“Do not sell a LG dryer, and definitely avoid buying an LG dryer. I purchased one in 2023, and from day one, it made terrible noises. I had copper field Home Depot set it up and paid $1,000 for LG Dryer. When I called the next day about the issue, they told me to contact with the manufacturer. However, LG never sent anyone to my home to look at the dryer. Now that we are out of the manufacturer's warranty period, we had to pay for our own technician. They determined that the motor is the source of the noise. Now I'm out a 1000 dollars . Order number - H6506-332414”
The Home Depot 1 star review on 20th February 2025
Helpful Report
Posted 3 months ago
Debra
Unverified Reviewer
“Referral from homedepot Caceres Eduardo, from ECS Election Connection Service, conducted himself with a high degree of professionalism. He provided thorough explanations for all his actions and offered his services at a competitive price. He was punctual and communicated clearly regarding the timeline for completing the job. (floodlight)”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“I tried to order something online and it is the most ridiculous time-consuming aggravating experience I’ve ever had trying to shop that code down low does not work and this is the worst experience. I will never shop at Home Depot again.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online. It must weigh 150 pounds. When they brought it out from the store room, the shipping box had significant damage, and Shar suggested that we inspect the product before we took it home. It turned out that the shower door was okay. Then Shar not only called for assistance to help us load the door on our truck, she also gave us a roll of tape to re-seal the box while she went looking for an appropriate dolly to transport the item. Finally, I was so concerned about the possibility of damage to the shower door that I had forgotten about another item I had purchased. But Shar remembered, and she brought the item to me while we were loading the shower door. Here's the best part...Shar was not the employee who had waited on us when we came to pick up the door! She saw that there was a problem and came forward on her own initiative to help. Customer service at its best. Thanks, Shar!”
Helpful Report
Posted 3 months ago
Hal Mortier
Verified Reviewer
“I just competed a fairly large fence project at our home. I am not in construction but do fairly well on my own. I prepared my material list and priced Home Depot and our town’s local lumber yard. Home Depot was about 10% cheaper including delivery cost. My delivery was very timely and professionally handled. Out of $1800 of building materials I didn’t have one bad item. Upon finishing I had about 20 miscellaneous lumber items left over. I took them back this morning for a full and immediate refund. The staff at the Scripps Poway Parkway store could not have been more helpful. My whole experience was “Outstanding”!!! Thanks! Hal”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Well it didn’t make me happy. Bought a new cub cadet mower and put it on my Home Depot card. My payments were for $29 a month and I always paid 40 to 50 to try to pay the balance down faster. Then I get a notice that I was late and I owed two months for a total of $248. My minimum payment of $29 went up to $124 a month and for the six months that we had had the lawnmower they charged me $499 interest. I could’ve gotten cheaper rates using a regular credit card. Much much cheaper. Don’t ever buy anything on time at Home Depot. And if I don’t pay the entire balance within the next six months, I’ll get charged another $499 interest.”
Helpful Report
Posted 3 months ago
Kevin
Verified Reviewer
“The onle store couldn't deliver my all in one wall and refuse to help with anything.”
Helpful Report
Posted 3 months ago
Phyllis Brown
Verified Reviewer
“I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Refrigerator freezer does does not close properly. Serviceman cannot fix. Plans to deliver another, however I want the new one checked for proper function BEFORE installation in my home. You want me to pay you to check whether a product I have purchased works after you have installed it??? I don't want people installing defective products over and over again in my home. I don't want to deal with spoiled frozen food because you delivered a refrig with a freezer door that pops open every time the refrigerator door is closed. Madness!!”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Purchased 4 appliances for installation from Home Depoit. the install team was more interested in speed than quality work. It was like watching a NASCAR pit crew. They are scheduled to return today to fix the issues. We shall see.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“I tried to buy a gate opener but 3 employees were "too busy" talking and I could not any of them to open the locks on the cabinet. I went to an employee in the lumber department and he opened the locks so I could but the mighty Mule 271. If I did not live 2 miles from the Placerville store and get a 10% vet discount I would shop else where.”
Helpful Report
Posted 3 months ago
Arturo Sandoval
Unverified Reviewer
“David at market place store was very helpful in electrical department, he help me find all my items I needed for my project,”
Helpful Report
Posted 3 months ago
The Home Depot is rated 1.6 based on 1,203 reviews
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