The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,375 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.7

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke. I ordered online. 12 paver stones and 2 bottles of liquid fertilizer. My delivery cost was as much as I was going to pay for the products.”

Helpful Report

Posted 5 months ago

“Purchased a window ac unit on my Home Depot card on July 13 which turned out to be defective. As I was out of town my grandson returned the unit on July 21 with the original receipt. Without any explanation the cashier gave store credit instead of crediting my Home Depot card. My grandson even talked to the store manager why this happened. He didn’t have a clue. After I made numerous calls to customer service, calls to 2 store managers, and numerous emails this issue still has not been resolved. No one seems to have a clue on how to resolve this issue. Get your act together Home Depot and train your employees to better problem solve simple situations like this. Will be closing my account so I do not have deal with incompetent employees such as yours anymore.”

Helpful Report

Posted 5 months ago

“A lawnmower delivery date was 8/8/25 was gi en on 8/1/25. On 8/8/25, the delivery date was changed to 8/11/25. Two attempts were made to speak with a representative on 8/8/25 and both calls were disconnected. I made a mistake last year when I purchased a bathroom vanity that stains with any type of liquid and now I am concerned about the delivery of the lawn mower. The late arrival caused loss of wages the company should be liable for not honoring the contract.”

Helpful Report

Posted 5 months ago

“Atrocious customer service and slipshod vendors. I ordered a set of McCourt low profile window well covers to replace ones that were damaged in a hailstorm. The order came in 2 shipments, both to be delivered to the local Home Depot store. The first shipment of 4 smaller covers arrived at my home address instead of the store. One cover had been cracked before it was packaged but I had to use it due to water from our sprinkler system and possible rainstorms. I took a photo of the damage and explained to customer service that I needed to leave it on the well until I received a replacement. Despite the photo showing clear damage, the local store insisted that I return it before they would order a new one and they were inflexible to consider my needs. The delivery tracker showed the other shipment on the delivery truck the same day as shipment of 4 covers, but it was not delivered. After 3 days the tracker still showed the shipment location on the delivery truck. I inquired why the shipment had not been delivered and it turned out it had been delivered to the store, but hadn't been logged in, so the store apparently sat on it for a few days. As a side note, these McCourt well covers are made of cheap plastic that oxidizes and becomes very brittle after a few months of exposure. In my opinion, they have become even cheaper than the earlier ones I've used.”

The Home Depot 1 star review on 8th August 2025

Helpful Report

Posted 5 months ago

“Significant kitchen remodel underway including new cabinets,fixtures, and appliances. Purchased electric range 7/4/2025 and was delivered 7/11/2025 as agreed. Noticed our choice of range was not compatible with the island location in cabinet design. Drove the 30+ miles to Home Depot store #1404 in Ft. Smith,AR and asked for exception to 48 hour return deadline to return range and purchase more expensive range designed for island location. Was told Vic would have to make that decision and was unavailable, but would call within an hour. Waited all day, called store two times and put on hold for 15+ minutes each time until giving up. Vic finally called about 4:00PM and very directly told me no exception can be made. The range we purchased has not been moved from the delivery position, nor used, nor stickers etc removed. We had purchased lights, plumbing fixtures, and other kitchen fixtures earlier. I acknowledge it was my error for selecting the wrong style range, but I am extremely disappointed in Vic and Home Depot for not considering some exception. I will not be back and will tell others why.”

Helpful Report

Posted 5 months ago

“Marie was amazing at the Pahrump Nevada center! So patient and kind we kept changing our mind on a refrigerator and she was so patient. She kept saying don’t worry it’s my job. It is so rare to come across such a beautiful soul. Thank you for sharing this wonderful woman.”

Helpful Report

Posted 5 months ago

“I currently have two very young boys at my house trying to install my gas stove. They had to borrow my vice grips. They had to ask me what to do. I had to point out what was the cap. They couldn't even get it off. Really, home depot? I would have been willing to pay a little more to get someone who knew what they were doing.”

Helpful Report

Posted 5 months ago

“Trying to call the store for install info for my new garbage disposal /was placed on hold for more than six minutes / call the store again and without answering they placed the call on hold. Very RUDE! They really need help at this store. Poor customer service. Wish I had went across the street at Lowe’s!”

Helpful Report

Posted 5 months ago

“The delivery driver was going to drop my refrigerator off on my porch and not in my kitchen.”

Helpful Report

Posted 5 months ago

“Placed order for a dishwasher. Email said that I would receive an email to notify when the delivery would take place. Never got it! Call from an unknown number came at 6:36 this morning went to voicemail because we don't answer calls from unknown numbers. At 7:19, according to Ring camera that dishwasher was here. Told the guy that we never got any notification the night before via email as the email said. Asked for 2 minutes to get to the door. Opened the door at 7:22, again, according to the Ring camera, to the truck pulling away! Couldn't believe it. Never ordering anything from Home Depot again.”

Helpful Report

Posted 5 months ago

“So we ordered new kitchen appliances in May as we bought a new house here in West Virginia. Knowing that the appliances needed to be tested within 48 hours we put off the delivery until July after a new gas line was run for the stove. July 28 was the set delivery date between 7 AM and 11 AM. I took the day off work because my husband could not. At 10 minutes after seven my husband received a call saying that they would be there by 7:20. At 8:15 I received an email saying they were not going to deliver. I called customer service and they said that they couldn’t bring their truck up our Driveway. The company delivers in West Virginia every day, but they can’t get to my house even though both UPS and FedEx deliver to my house regularly. They said that they would have to reschedule with a smaller truck. I waited for over 24 hours before finally deciding I’m going to have to contact them to get this rescheduled. Well, they tried to put me off for two weeks. I told him that it was not happening. We had already removed all of our appliances from the house the Sunday prior to the first delivery. So delivery was scheduled for today, which is July 30. I again had to call them for a delivery window at 7:15. The lady told me delivery is scheduled between seven and 11. I again had to take the day off work because they do not deliver on the weekend. I stayed in the house waiting either for a phone call or them to just show up. At a quarter after 11 I decided I needed to call because it didn’t look like they were going to show up again. Customer service said oh they said that they were already there and knocked and no one was home. I told the lady I have not left my house. I’ve been waiting for them. I even called at 7:15 so you think I ran out of my house between 715 and 8 o’clock knowing that these people were coming? The lady apologize to the customer service was very good. She was very kind and very helpful. I will never buy from Home Depot again. This is $7000 in appliances. The lady did tell me oh you do know that they are supposed to install your appliances for you at least the stove. I said they can’t get up my hill and they don’t know how to knock on the door so you really think that they’re competent enough to install a gas stove? I said I don’t think so. I’ll let my husband do that. He’s a whole lot more competent than these delivery people. Home Depot has really gone downhill. I have learned my lesson and will not purchase things like this from them ever again. This is why these big companies end up going out of business for lack of customer service. I will call the Better Business Bureau after I get my appliances and also the manager of the store in which we purchased The Appliances through to let them know about how disappointed I am. We have literally purchased thousands of dollars of flooring, paint appliances, even a lawnmower over the last couple of months. Just very sad.”

Helpful Report

Posted 5 months ago

“Home depo in Riverdale nj has the best staff, i would like to thank, Scott and Mercedes for all there help, best place to deal with, scott is the man😀😀😀”

Helpful Report

Posted 5 months ago

“No regard for the customer. Not helpful at all. When telling them I was going to cancel an order they didn’t care it was no big deal.”

Helpful Report

Posted 5 months ago

“You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa”

Helpful Report

Posted 6 months ago

“I have purchased at least 4 appliances and never had a delivery problem. My most recent purchase of an expensive dishwasher was a nightmare. I have restrictions on my availability and asked for an accommodation. I was told it could not be made. I am closing my account and going to Loewes ….”

Helpful Report

Posted 6 months ago

“Contacted Customer Service to change wrong delivery address 14 hours before purchase was shipped. I was told not possible and order had to be cancelled. I cancelled the order. I then saw the order was still active and pending. Called 2 more times (out of country “customer service”) who said “hope for the best” and suggested I commit fraud with my bank saying I never authorized the charge then denied my request to speak with a supervisor. 24 hours later my order was shipped 3 states away, I’m billed for it, and no response from Home Depot. Ship at Lowe’s”

Helpful Report

Posted 6 months ago

“I placed an order on July 19, 2025, which indicated it would be delivered on July 20, 2025. Three days later, I still haven't received it. As soon as I receive it, I'll return it to the store, as I had to pay again for the same item at another store. Bad services!!”

Helpful Report

Posted 6 months ago

“Just purchased a 8x8 tent for my sons football game’s surprised to see price markup difference on the website it says 80$ I payed 116$ in store when I asked cashier why it was such a difference she said she didn’t know that happens a lot ? I have seen this tent at other stores for a lot less I wish I would’ve received better customer service at sunrise home-depot today basically fell as if I got ripped off.”

Helpful Report

Posted 6 months ago

“I ordered flooring online from Home Depot and paid extra for special delivery expected July 15th. I’m 9 months pregnant, my husband just had surgery, and I had contractors scheduled the next day to begin installation—everything was coordinated around this delivery. Instead, I spent two full days chasing down answers. I called six times, was given inaccurate delivery windows, and never received clear updates. On July 16th, I was told I was “next in line” and that I’d get a call from the driver. The app even showed real-time tracking. Then it suddenly switched to “missed delivery” with no call, no attempt, and no explanation. I’ve spent hours on hold, had multiple calls dropped when asking for a supervisor, and still received no follow-up—even after being told the issue was escalated. I was promised discounts (which barely cover the added stress and wasted time), but no one seems to actually be able to resolve anything. This has caused major delays, financial inconvenience, and emotional stress during an already vulnerable time. Home Depot’s delivery coordination and communication systems are broken. I will never order from them again and wouldn’t recommend anyone else do either”

Helpful Report

Posted 6 months ago

“I paid $120 for a scheduled delivery from Home Depot, plus a $30 "express" fee to ensure it would arrive this morning between 10AM and noon. At 9:15AM — before the delivery window even began — I received a message saying the delivery had “failed” and needed to be rescheduled. I’ve now spent over 45 minutes on hold with customer service, after several failed attempts to speak to someone. No one can tell me what happened, and no one seems able to help. To make things even worse, when I tried to cancel the order, I was told that I have to go in person to the store — which is 45 minutes from my home. Seriously? In 2025? This has been an absolute nightmare. I planned my whole day around this delivery, and now I’ve lost time, money, and patience. I’ll be shopping at Lowe’s from now on — at least they treat customers with basic respect and don’t leave them stranded with zero accountability. Do better, Home Depot. Much better.”

Helpful Report

Posted 6 months ago

The Home Depot is rated 1.7 based on 1,375 reviews