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Anonymous
I had a reservation paid $150 for a 12 foot box truck from Home Depot Hall Road. An hour before received an email that “of course I didn’t see” that said “sorry canceling your order. We don’t have the truck” (What??) . Then Hall Road said that Home Depot Sterling Heights had one left. I called personally spoke to the man he said “I will hold it for a half an hour. My son left. I called back again, to make sure and he might’ve been three minutes lateand said my son should be walking in at any moment and he said “ yes I see the hold, no problem. Five minutes later, my son calls me and says this guy here says “sorry no truck???? “ Just ridiculous. I was like am I being Punk’d…… I called back again and I said I don’t understand what is happening? In the six minutes, also he was waiting in line for 15 minutes at the counter by the way…… But the truck is now gone?? It’s just unprofessional and I was still very nice…ugh very disappointing, and a serious waste of time of our morning trying to get out of here.
1 week ago
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The Home Depot has a 1.6 average rating from 1,311 reviews