The Home Depot Reviews

Name: The Home Depot
Rating: 1.57

1.6 Rating 791 Reviews

13 %

of reviewers recommend The Home Depot

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1.6

Based on 791 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 11th May 2024

Syed Mustafizur Rahaman

The Home Depot 5 star review on 27th March 2024

Carol Robbins- Garrett

Anonymous

Anonymous // 01/01/2019

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“It's Black Friday sales at Home Depot.. same sales they had back in September and in October . I don't see where Black Friday has a sale do you?”

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Posted 6 months ago

“Home Depot is too involved with politics for a public company that is used by all Americans, not just Republicans. One of the founders of Home Depot ( Bernie Marcus) is very outspoken in putting down President Biden and democrats in general. I will be taking my business to Lowe’s and local hardware stores that don’t feel the need to ostracize their customers.”

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Posted 6 months ago

“Don't order on line. Go to another store. Home depot doesn't know what there doing.”

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Posted 6 months ago

“Home Depot is terrible. None of their parts are organized sorted and maintained. most associates are clueless or don't seem to care. Today was the final straw. I bought 4 PVC pipes and only used 2 so I brought 2 back for a return. They told me their return system was sown today and to come back tomorrow . They also said they couldn't give me credit if I wanted to purchase some additional items. Last time I go to Home Deport. From now own either Lowe's or Amazon online.”

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Posted 6 months ago

“Another beautiful experience today with Home Depot, Surprise branch, they are very helpful and so accommodating, special mention to KIm who is vey kind and wonderful I give 5 stars to Kim. Thanks Kim”

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Posted 6 months ago

“Sending props to Jeana, John Frostic & Stephanie Barbee at the Taylor store, These 3 ppl went above & beyond to help me in their store, seriously have never been treated so kindly, so important...Plz give recognition to all 3 for a great job done...Thank you all again”

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Posted 6 months ago

“I regret that I have been doing business with Home Depot for all these years when this establishment supports the only colonial state in our modern time (Israel) in its genocidal war against Palestinians (the indigenous people). I am disgusted with Home Depot’s stance and the blatant disregard for Palestinians rights of freedom. I will not spend a penny at your place anymore. Shame on you”

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Posted 6 months ago

“I was on the hardware isle at Home Depot in Mesquite, TX and could not find the picture hangers, and asked an employee where the picture hangers were. He replied, “ I don’t know, look it up online.” I also shop at the Tyler, TX store and my experience is much different in Tyler. Employees at Mesquite store ignore customers and are rude. The Mesquite store has been this way for many years.”

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Posted 6 months ago

“Delivery system is f***ing ridiculous. First attempt- they came at 8am when I asked for evening, second attempt- 5 hours late out of timeframe and missed them of course; called to reschedule and got zero help and the runaround… prepare to wait a long f***ing time to get your sh*t”

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Posted 7 months ago

“We went to the Bloomfield, New Jersey store. The manager treated us so badly. Never had such a bad experience in my life. He just kept following us and kept fighting. We just left the store. Horrible.No words to describe him.”

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Posted 7 months ago

“When I purchased, Oct 3, 2023, an InsinkErator Badger to replace the same size Badger garbage disposal in Virginia Beach for $125, I also $159 for installation. During installation the two technicians pointed out that a discharge pipe was not horizontal and an incorrect connecting fitting was leaking. The pipe from the other sink drain was shortened and a correct fitting was used so the drain became horizontal. I had approved, expecting an additional charge, lower and consistent with the $159 for the more difficult installation. SURPRISE! $180 more. I was told it was "standard Pricing" when I called Home Depot prior to Paying. What a bait and switch. $469 total for disposal and replacement labor. Never will I use Home Depot for labor of any type.”

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Posted 7 months ago

“We had appliances scheduled for delivery. They went to the wrong address. They claim that they called 30 minutes before. IT WAS A LIE! They got turned away from the address that they were at because it was the wrong address and they still never called. When we called to see where they were, they would not redeliver and they couldn't even reschedule. You have to call back tomorrow and find out when they might be able to reschedule. No one cares at Home Depot. They can't make calls to the local carrier to solve a problem. They make mistakes and they do nothing to correct their errors. We spen 20k plus a year with them. Time to switch to the blue.”

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Posted 7 months ago

“We bough 110 bags of quikcrete for a concrete pour. Paid extra 20 $ for a 4 hour window frame for delivery instead of the whole day. Have everything set to pour the day of delivery. My son was traveling from Ohio to help. Delivery was between 6.00 am to 10 am. No show. Went to website and truck not even loaded. Call Home depot. 3 different persons . Last one said it look like truck has 2 more stops before you. I said look like is not enough can you really check because website says is not even in the trick. 5 min later she said ohhh driver called in sick and they are waiting for another driver to finish his rout to start delivering this route. Is not my fault he called sick. Of course but why nobody called to explain what was going on. Never ever again will buy from Home depor for delivery. Really bad customer service”

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Posted 7 months ago

“I bought a frig snd washer and dryer. The frig arrived dented near where the mechanics in the back of freezer is. When I bought them I showed them s picture on my cell if my washer and dryer set up. They said it would be fine to install. It wasn’t. I had to call someone to unhook the gas. Then they came back snd hooked up. Then the guy had to come back snd finish. This all took weeks. I will never buy an appliance there again.”

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Posted 7 months ago

“I was at the Beaumont home Depot and got great service from Taylor W. She was so sweet and helped me with a new drill. Hope she is there when I go back”

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Posted 7 months ago

“I online ordered from Home Depot a washer & dryer with delivery and installation for 9/22/24. That delivery didn't not happen due to a miscommunication with the delivery people. I rescheduled deliver for 9/27/23. Today I received an email from Home Depot telling me delivery has been rescheduled to Tuesday, tomorrow, 9/26/23. I call to report the error and was told it had always been for the 26th. After a discussion about my being mistaken (highly insulting) I ask to reschedule. Next I'm told that they will not schedule a specific time window, only a day.: Not only has my time and schedule been disrupted twice but I'm told to block off an entire day for a delivery that may well be rescheduled the day before, again. I wished I had purchased from Lowe's for the same price but a guaranteed 4 hour window delivery. I won't make this mistake twice.”

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Posted 7 months ago

“I had great difficulty in scheduling my washer delivery. The day before delivery my appointment was changed from 8 AM to 4-7 pm. I advised Home Depot and even a Manager that my association didn't allow deliveries after 6 PM. No one could help me to confirm that it would be delivered by 6. Truck came at 4, while it was raining. Driver refused to bring the washer up my driveway and into the house. I even offered to pay him an extra $40. He said he would wait 15 minutes and call me if when he left. He just left and I was left out in the cold. I reported it to Home Depot right away and asked they send the driver back since it stopped raining. They called the dispatcher of the independent delivery company and said he would not send the truck back. They wanted to reschedule but I wouldn't deal with Home Depot ever again. I cancelled my order, which they could have cared less. Employees are not empowered and worthless. TIP: AFTER CANCELLING MY ORDER I WENT TO BRANDSMART WHERE I RECEIVED THE SAME WASHER FOR ABOUT $100 LESS AND WILL BE DELIVERED BY THERE OWN TRUCKS! Also, Home Depot will continue to loose business to Amazon since by the time i'm given a SKU to look for in an aisle of 10,000 SKUs I could order at amazon and have the same or next day. Worst processes and customer relations of any Company odf dealt with in decades. wasted my time but saved money at BRANDSMART!”

Helpful Report

Posted 7 months ago

“Don't even deserve 1 star. Ordered a washer and dryer. Drivers wouldn't come down my driveway. Got rescheduled twice. Then they didn't have correct hose to hook up washer and dryer was damaged. Had to wait for a new dryer to be ordered and I had to go back to the store to get a different hose for washer. Finally got dryer and now washer was damaged so didn't accept. Now I'm told they aren't ordering me a new washer because I'm outside the 48 hour window fot making sure it works when I have never had a washer in my house. An absolute horrible experience and still don't have washer.”

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Posted 7 months ago

“Ordered a dishwasher, on a delivery day someone called me and said that will deliver in 15 minutes. One hour later I called back and asked when to expect, it was told that he is already down the street. Stop answering the call. Support was also not able to solve anything saying I need to call back later”

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Posted 7 months ago

“No stars wasn't an option. I purchased a washer/dryer combination and asked to be called prior to delivery as someone would need to let them in the rental unit. They arrived without calling, call when on property to advised they can't stay and wait. I had to go through 3 different agents to reschedule for 9/18 a week later. Waited all day to find out they cancelled my order and refunded the money. Now my guests are going 3 weeks without a washer/dryer because of Home Depot poor customer service. Unacceptable!”

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Posted 7 months ago

The Home Depot is rated 1.6 based on 791 reviews