The bad experience is ongoing. Ordering an appliance online in December and being told it would be delivered December 21. Not hearing anything, I had to chase up Home Depot and was given the runaround. My question is if you can call to say it’s going to be delivered why can’t you call to say it isn’t.? Then being told it would be delivered another date, then another date again. no appliance, no delivery date, who is responsible for lying to the customer about delivery dates?? Home Depot has a responsibility to find out what is going on with whoever they are using as a courier! Finally found out it’s stuck somewhere that is closed till after the holidays! So WHY weren’t we told, why are we lied to about a delivery date.?? if and when we eventually receive this, we expect massive compensation for lost wages, for taking time off over and over again to make sure someone is here. The virtual assistant has no answers. Going on the phone means taking more hours out of the day, it is an inefficient way to sell and deliver products online. My husband has a successful contracting business in Guelph, you can be sure we will not be buying anything from Home Depot from now on for business or other purposes. Also, that we will spread the word about the inefficiency of your service.