I ordered an item listed as having "5 in stock" at a local store. I paid for it online, but when I arrived was told it was a "special order only" item that would arrive at the store in 2-3 weeks. Customer service would not cancel the order or refund the money. I was told I would have to wait the 3 weeks, pick it up in-store, call customer service, request a return label, ship it back to the company, and request a refund. I asked to speak to someone else and was told to call back "on Tuesday" (3 days later) when they would be available. The information on their website was intentionally misleading, and their policies are designed to scam customers. I will never shop here again for any reason.