Home Depot's customer service is so terrible that I cannot find any words to describe it. First time I ordered a washer and dryer the technician did not install it and cancelled the whole order without my approval. I exactly know why and how he did it. My wife is not a native English speaker so it is obvious that the delivery employee tried to take advantage of this situation and they did. We live in a 4 story townhome and the laundry room is on the 3rd floor so I am %100 sure they did not want to carry the appliances up to the 3rd floor. They left a note saying that the depth of the washer and dryer is too large and it should be at or below 30" which is not accurate because the previous washer and dryer set's depth was 34". To get this issue sorted out, I have called your customer service line 5 times (where 2 times I was put on hold for 1 hour and 15 minutes) and requested that I would like to receive the washer and dryer not a refund. The second time I ordered a washer (the LG here) the delivery people brought it where one side of the washer was completely banged up (See Photos please!!) because someone dropped it when picking it up with a forklift. So me and my wife declined to have it installed and the delivery people ordered another washer who knows when we will receive it. Now I am on the phone with Home Depot Online and they are telling me that there is not another order under my name and I am about to go insane!!!!! From now on, I will make sure that I cancel my Home Depot Pro account and switch over to Lowe's. I will make sure to address these 2 issues to to your executives both by email and a letter. Home Depot should just terminate its customer service department simply because there are no follow ups, no professionalism and no care. I think terminating this department will save your company a lot of money. Home Depot Online Store is terrible and but the customer service is even more terrible. ALL CUSTOMERS STAY AWAY FROM HOME DEPOT AND GO BUY FROM ANOTHER STORE!!!!!!!!!