My bad experience came from store #6984 in Brownsville, TX when they had a misleading advertising price for a Dewalt Drill and Impact. The store had a "locking mechanism" with 6 of the same items (Dewalt Drill and Impact Combo) for $149, and when I requested for an associate to retrieve the item to purchase, even he confirmed the price of $149. It was not till I got to the register it rang up for $249, which I then spoke to a Manager (Edward) and he admitted to saying it was a store mistake and could not honor the posted price. I felt it was unfair so I took many photos because it was not just one item but many in a locking position. I may have understood if it was a consumer who may have mistakenly placed it there but the items were locked with security alarm thing which falls toward store mistakes. He then refused to work with the price listed and commented to go online and purchase it instead because he was not going to work with the false misleading price they had posted despite 2 employees had confirmed the $149 price tag. I was very upset and left the store with the consideration of submitting a claim to the BBB for an investigation.
3 years ago
The Home Depot has a
1.6
average rating
from
786
reviews
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