Wish I could leave a zero star review. I ordered a washer and Dryer on Dec 20 on their website with a delivery date of Dec 30. I received an email with the receipt and confirmation with the delivery date and my credit card was charged and I even took the day off of work to accept delivery. On Dec 29 the day prior to delivery I received a call from them stating that my order was only a quote and it needed to be completed. What a quote?? when you purchase something online and receive a receipt, a delivery date and your credit card is charged how is that only a quote? I called the phone # they gave me to figure out what happened and they were not able to help me. When I got home from work I looked at my order history to find out that my order was "delivered" I do not know where they delivered it to as I do not have it. I called back Home Depot Customer service and was on the phone with them for 31 minutes 22 seconds and then I was "disconnected" I called back and was on the phone with them for 2 hours 4 minutes and 20 seconds trying to figure out what was going on with my order. I talked with 5 different people including a supervisor and had to explain everything to each person, no one knew what was going on and didn't know why I was transferred to them. The first person I spoke with stated that my washer/dryer is scheduled to be delivered on Jan 8. I asked her why the change as I was not informed she did not have an answer she asked me to hold as she was going to transfer me to someone that could help but instead of transferring me to someone else I was sent to their survey. I called back and talked with person #2 and was told that my order was delivered, I explained it was no delivered and it wasn't even supposed to be delivered until the next day. she transferred me to another person. Person #3 stated that I did not have an order and they could not find when. I stated that I have a receipt and I have talked with other people at Home Depot and they were able to find my order, I was asked to hold on while they looked for my order. I was then transferred to Person#4 and was told that my order was cancelled and if I wanted the washer and dryer I needed to reorder. I told them that it was already paid for so why would I want to reorder. I did ask her if I reordered with her if I would have delivery tomorrow as scheduled she said no. I would have to wait until January 10 for delivery. This was odd since as while I was talking with them on the phone I placed the same washer/dryer in my shopping cart and it stated delivery of January 5. Person #4 kept asking for my credit card # I stated that I would not give it to her and asked for a supervisor after waiting on hold a supervisor finally came on the phone she was very useless and told me that I had to reorder the washer/dryer and dispute the original charge with my credit card company. I did buy these on sale and they are no longer on sale and the supervisor would not even honor the price that i originally paid as the items were not on sale anymore and that the original order I placed and paid for was only a quote (yes they were in stock). I ended up placing my order at Lowes and my new washer and dryer will be delivered and installed tomorrow. I would not recommend purchasing anything at Home Depot especially online, if you must purchase from them go in person at least this way you will be able to leave with the items that you purchase and it won't be just a "quote"