I went to the Home Depot off of Crestline in Littleton, Colorado this morning to pick up some storage containers. When I walked in and over to customer service, no one acknowledged me so I said "excuse me" and politely asked where I could find the containers. The associate, Kellie, looked annoyed and rudely said "aisle 9" - she said it like I should have known and not to bother her. I said "thank you" and went down that aisle where I only found one of the containers that I was looking for and knew that the website had said that this location had at least seven in stock. So, I went back up to customer service to ask if there had any in the back and a very nice man (I neglected to get his name) said, oh we have then scattered around the store and he very kindly pointed me in the right direction. I made my purchase from him and when I got home, I realized that one of the containers was badly broken. I returned to the store, the nice man was with someone, so I approached this Kellie again and kindly explained the situation and asked if I could exchange the container. She very rudely said the following, "fine, just go get one and get out of my box!" - these were her exact words. I was shocked at her behavior, and having experienced her rudeness earlier in the day, I started to walk away and told her she "didn't have to be so damned rude" (I do not normally use cuss words but I had had enough from her). I had my mask on and honestly didn't see the lines on the floor (wasn't looking) and I didn't think I was "in her box". After retrieving my replacement container, I went back up and asked to speak with her manager. After I explained the unprofessional and rude behavior of her associate, the manager, her name was "Merry", just said "I can't allow anyone within six feet of my associates". Well, I get it, I didn't know I was committing the ultimate Home Depot sin and I didn't know I was within the 6', but Merry wasn't helpful and did not seem to care that her associate had been so rude and unprofessional.
Bottom line, I get that there is concern over COVID, and I was wearing my mask and I do respect the "law" of staying 6' apart and I honestly didn't know I was "in her box". But that does not excuse rude and unprofessional behavior. We have been good customers of Home Depot for many years, and I have never been treated so poorly as I was today. Kellie could have kindly and politely responded, but instead, she chose to treat a customer horribly - twice in one day.
In my opinion, Kellie and Merry both should lose their jobs over this because they do not function and interact with customers as a Home Depot employee should. Their behavior has no good excuse. There is too much competition for Home Depot to have customers treated in this poor manner. I hope you will take appropriate action - let these two employees go - and hire employees, like the nice man I made my purchases from, so that Home Depot can keep up its status of being helpful and professional.