We have been waiting one month for a refrigerator purchased via the Home Depot website. The delivery drivers arrived 30 minutes before their window closed. One of the drivers was injured and said he could not participate in bringing the old refrigerator out, and bringing the new one up. They said they would come back but they didn't. My husband has spent at least three hours on the phone trying to get someone here to finish the installation as the new refrigerator is presently in our garage. Since the delivery drivers are from a third party, there seems to be zero accountability and we will have to wait to get someone here to finish the job. Absolutely atrocious customer service. As soon as Home Depot learned about this they should have prioritized us for the next day. Instead, they bounced us around from number to number for hours, kept us on hold, and we are left high and dry. Home Depot should be fixing this problem for us, instead of us banging our heads against the wall.