If I could give this experience no stars I would 1266 Omniplex Dr, Cincinnati, OH 45240. I am very disgusted with the way I was treated and the process of receiving a refund. I ordered a washer and dryer set on March 3rd, that were to be delivered March 15th the washer and dryer arrived damaged so they were refused and sent back by me. I was told someone would call me the next day because it was a late evening delivery. I waited until noon the next day and no-one called so I called the store I was told that I couldn't get a reschedule and I had to wait for a refund to hit my back acct. I thought this was strange but since I asked to speak to a manager I didnt think to question I just requested the refund not the reschedule and I was very clear. The gentleman told me that it would take 5-7 days to receive. On day 3 I received a call from the company stating what day my reschedule was for I stated it went under a refund and called the store to reconfirm and I was told yes it is coming as a refund. During this call and hold process I was told by someone when I stated that this process was starting to get ridiculous that " well the equipment was sent and you sent it back" Like I was supposed to take damaged property" Really Home Depot do you by accept damaged brand new equipment? I mentioned that I would probably be taken my business elsewhere which is huge I live 3 minutes from Home Depot and now I am contemplating driving 2 extra miles to go to Lowes because of how I am being treated. I finished the complete 7 days and on day 8 (When I still had no money)called the store and was told no one had processed it as a refund but they would try to expedite it. I called got placed on hold for 20-30 minutes repeatedly was told the manager was not there and then in meeting...etc when I finally got to one she told me that I would have my refund by Monday 3/29 at the latest. Monday when I did not have my refund I called again and was told she was in Meeting so I had to go up there in person after work and talk to a manager, I waited so long and I ended up calling corporate on the spot and having a call with corporate and a manager who told me my refund was just sitting there and this could have been handled with out my time being wasted. So I completed the process to get my refund. I was told that maybe I could have a deal because of my inconvenience and I'm starting to be like ok maybe they care enough to see this was nuts experience. I was offered smaller units for the same amount of money. Home Depot, what would have been a great convenience is the same or bigger units with at least $200 off considering the fact I paid $1,869. and you've had it in limbo for almost a month at this point I finally received my refund March 31st.