I bought a John Deere riding mower that was to be delivered and I specifically asked that it be delivered when I was home to sign for. The day of delivery it arrived around 4:30 pm, the driver rolled it off the truck into my driveway in the rain and then got in his truck and left. Ok, fine I was home. But I go outside, not knowing where the packet is or the key only to find that the back end behind the seat was dented, with what looked like rust and the paint chipping off. I immediately called called customer service to have them pick it back up, only to get the run around. The store I purchased it from, said it didn’t come from them, it was shipped from one out of state, and after 30 min on the phone with the store that sent it I was told they do an inspection and don’t know how it could have been damaged. I asked to have the driver come back, I was told they could not do that, and they didn’t even know which one to contact because it had not appeared to be delivered yet. And they use third party delivery trucks. So I’m assuming they are not even employees of Home Depot. Fast forward to yesterday Friday( April 23rd) the tractor was to be picked up, but I had to be home to sign for. I called at 11:30 am only to be told it would be picked up but somewhere between 6am-8pm. I was told I would receive a call 30 min prior to arrival. Fast forward to 5:30 pm and still nothing, so I call the manager of the store, who said she could not give me a time. I asked her to call the driver, she said that after 4-5 pm the driver don’t answer their phone. So I said” so pretty much they are done working at 4 or 5 pm, but you ask customers to stay home till 8pm for delivery or pickups? Yes pretty much she replied. I’m so done with this company and want my 2100$ returned so I can purchase a new mower, but that can’t happen till this oneNo one knows what they are doing, and all you get is I’m sorry.