Absolutely HORRIBLE customer service. No email, no website chat, the phone number doesn't connect half the time and when it does, nobody answers nor calls you back if you leave a call back number. The only thing that works is the text service, and you're limited to twitter length texts, if not even shorter than that. And once you do finally get an agent, none of them are able to do anything but transfer you to another agent, who can't do anything who transfers you to another agent, so on and so forth. All I wanted was to get my AC fixed while it was under warranty, the manufacturer provided me with an RMA number and told me to contact Home Depot with it since that's where I purchased, and Home Depot tells me that there's a chance they can't accept the return! How can they possibly not accept the return when they already have an RMA number?