It's not enough space to write the madness me and my family experienced but a long story short is we purchased a refrigerator which was never delivered after confirming the delivery date and time via some computerized call. WHAT A WASTE OF TIME for a no show or call😩 We want the world to know that EVERY Home Depot should have a Jim/Jimmy working for them! Jim works at the Columbus BVD location and knows how to handle a bad situation. Jim should teach a class about good Customer Service and why it's important to some of the other so called managers/employees! Jim turned a nightmare into a happy ending!!! A big thumbs up to Jim. Your Customer Service skills are a reflection of who you are and you represented the Home Depot brand well👍👍👍 Although it took some time we love our refrigerator😁 THANK YOU JIM and keep up the good work 👍