Please see the case number below I will NEVER visit a home depot store again, and will do my best to ensure that anyone that I am associated with, patronizes Home Depot I ordered a washing machine from you, never imagining that I would be in Home Depot / LG Hell.  a vicious circle that was created so home depot and LG together can hold on to a consumers money, and Just play games with them   The washing machine was delivered to us on 11/27.   they tried to deliver it, however it was damaged.  We did not accept the delivery.  I called the store (home depot) and was informed, that it is NOT their issue, that I am a LG person.   I stated "I purchased this from home depot" and the store informed me that I am not their problem  - EXACT WORDS. I called LG, which they had already received the pictures of the damage.   They indicated someone would contact me in 24 hours.  Of course, no phone call from LG (to date, I have never received a call for them regarding the damaged washing machine)  So on MOnday,11/29,  I cancelled my order with Home Depot.   Home depot indicated that I would have my refund in 3 - 5 days.  (actually on the phone they said 48 hours).  So here I am 6 days later, and still no refund.  The sad part of all of this, I was a fool and ordered another one from Home depot.  Very dumb move on my part. Today in the store on 12/3,  I am informed again, that home depot can no longer help me  They do not refund money on applicances.  I DID NOT receive or accept the washing machine due to the damage.  I purchased this from Home Depot and they should be the one refunding back to me.  I trusted home depot, based up on lowes and best buy.  As of today, I will be a lowes customer.   I am then informed that LG has not yet released the appliance so I can get a refund  I asked how long this takes and they said typically 24 hours.  Well guess what...... it has been 6 days   I spoke with LG, and they stated they would escalate this as they do not understand why this has not yet been released and perhaps it is not back to the warehouse?   I truly dont care, its not my issue, and no one, NOT home depot nor LG care about me the consumer.  I am caught in a tangled web of lies between home depot and LG. so as of today I am out $2000 dollars, and still no washing machine  I have NOT been refunded the first one, I have ordered the 2nd one (and paid for it) but yet I have no washing machine to show for all of this. And the biggest thing, home depot does NOT care and will not help you obtain your money back Again, home depot informed me that I am NOT their customer, that I belong to LG. LG will not help me.   They stated that I need LG to work out the problem.  again, I ordered this from home depot, not LG.      I was NEVER once informed of this when I purchased the washing machine, no one at Home Depot said "hey after you pay for this, please do not call us, you belong to LG"  I would have immediately walked out the door.  This has been repeated to me so many times   "mam, you are an LG customer, not home depot.  Does not matter that you purchased from us" I will never ever ever ever visit a home depot store.  I am going to be cancelling the 2nd order as well, as I cant relate to a store that does not support their customers.    please advise what is the steps that need to be taken to get my washing machine refund on this order?  My next steps is to take legal action as I am quite sure any legal area would love to see how both home depot and LG DO NOT support the consumer and just continue to find ways to keep the money. LeAnne Hubbs