Worst delivery experience of my life! My refrigerator was scheduled to be delivered yesterday 12/6 between 9:30am and 1:30pm. I was told I would be called 30 minutes prior to delivery. The driver called me at 9:03 am and told me he was 10 minutes away. I told him I thought I was supposed to get a call 30 minutes before the delivery, and he said they were finished with a delivery nearby and would be there in 10 minutes. I said ok, my son is just down the street I’ll call him to come over. I also told him I just want to double check and make sure they had the water line that was part of my order for installation. The driver seemed confused, said something to someone else and then said yes, it’s on the truck. My son was there in about 10 minutes and I arrived from work shortly after. I waited for 2 hours before I had to go back to work. My son stayed there all day to wait. Throughout the day I spent almost 5 hours making phone calls and live chatting (getting disconnected and booted out of the chats multiple times. Eventually I was told that a “delivery attempt was made at 9:14”. (What good is a 4 hour delivery window if you don’t deliver within the window!) After much frustration and discussion, I reached a supervisor who rescheduled the delivery for today 12/7, but they were unable to give me a delivery window. I had my adult son and daughter stay at my house all day today for the delivery. I eventually reached someone who gave me a 2-6pm delivery window. At 5:30 when I had not heard from a delivery driver. I used live chat and also called the delivery number. I spent an hour and a half chatting and waiting on hold at the same time. A supervisor named Brittany was supposed to call me back within an hour - I did not receive a call. At 8:10 I received this fairly generic email. My old refrigerator was sold and picked up on 12/6 - my new one was supposed to be delivered before the old one was picked up. As a result I have almost $200 of spoiled groceries, and my son took off 2 days to sit at my house and wait for the refrigerator that was never delivered. This has been an exercise in frustration and is completely unacceptable. Words cannot express how much trouble this has been and I still do not have a refrigerator.