Their customer service has gone severely downhill. We’ve been loyal customers for over 20 years and will not purchase from again. They are using an outsourced shipping vendor for home deliveries that is horrible. They said a $3000 purchase was delivered when it wasn’t took over 8 phone calls over 2 1/2 weeks and 6 hours of my time and purchase still not delivered. Home Depot customer service reps acknowledge that their number 1 complaint and frustration is NDS. Investigations and changes need to be made by Home Depot before they lose all their loyal customers.