I normally favor Home Depot because I know where things are. But they are famous in Alaska for very poor customer service. Though it seems a bit better just recently. More floor staff. Today I was left hanging for a kitchen design appt while she spent 20 mins on the phone. Then while I looked around in that immediate area a lady came and sat. They started talking. After a couple minutes I left. They ask for a phone number but they don't use it. I was in the store in other areas for another hour. No loud speaker or phone call. I went to Lowes and gave them my 15,000. Excellent customer service. Much more professional and nice set up.
2 years ago
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