If zero stars were listed that would be my choice. I purchased a refrigerator which on delivery had minor damage and since it was new it was unacceptable to keep. My old existing fridge had been removed as ‘haul away’ and virtually destroyed in the process so the delivery team left the new purchase behind with instructions for exchange. I wanted to change brands so I went into the store made the exchange. I THOUGHT! Since I changed brands it was considered a new purchase which required payment. Now home depot has $4700plus of my cash. 3 wks later no fridge, no refund just the replacement that has a non working water line. A store visit generated a refund on paper only. Bank error or store holdup??? The worse part of this mess is that new fridge delivery and haul away are not simultaneous. Finally, a store employee hung up on me when I forcefully said I would not be w/o a refrigerator. No apology, no consideration. I’m not asking for anything except for the people to do their job. This has no ending yet but it does have a resolution. Home Depot needs to step up.