Home Depot needs to set up an email for problems with online orders. Of 3 items 1 did not arrive. The tracking said shipped and there it sat, not arriving. Tried the text option to check. Typing in all the info was a pain. they said they would get back to me about the order within 24 hours and never heard a thing. The next evening I called the customer service number. After pressing all the proper buttons, giving my order #, confirming my name, address, phone number trying to give the information. Problem was they also had the wrong tracking on the packages, so while I received one item the tracking showed I didn't and the other item I didn't receive tracking showed I did. I explained this to the service rep. He then looked at the tracking and told me I did receive the item I was saying hadn't come. Did he not listen to what I had just explained? As he seemed very unable to help me I asked for a refund for the missing item. He typed a bit and told me I would have to put in a charge dispute with my bank. Why would they not just refund my credit card? Must admit by 25 minutes on the phone I had lost patience. Asked for a supervisor. The phone sound cut out several times while on the phone, did it cut out again when I asked for a manager? Then it went to the survey. I called back again, went through everything all over again. This time at least I had someone who understood the issue and tried to help. So after 75 minutes between the texts, and 2 phone calls, I may get my refund after the item doesn't show up in 3 more days and when I take the other items back to the store. I did not enjoy spending an hour on the phone after a long day at work. Home Depot do better. I searched for an email address without success. With an email I could have typed everything in, in 5 minutes and waited for a response. I will not order from Home Depot again unless they get a better system if there are issues with an order.