My husband bought two outdoor patio heaters online. When we went to pick them up today they told us they would have to give us a refund becuase they sold all of them. They gave us one, which seemed to be a returned one as box was opened and in very bad shape. We asked what would happen if it didn't work, they told us they would refund the money back. The heaters were purchased for a family gathering. We never thought they would have sell what we had paid as they were available when we did so. Employee was not helpful at all and had no explanation on why they would have happen. Very disappointed with customer service!