I have been a customer of Home Depot since they opened. Various stores and recently more on line. Recently had an item sent that appeared as a returned item. it was a returned item . I let HD customer service know that I was disappointed and since the item worked I would keep it. They offered a partial refund and I told them no thanks I’ll just take my business to Lowe’s . Not a single attempt to reconcile to keep my business . Simply I understand and a goodbye. Then wanting a survey filled out. Just not the way to treat a 44 year customer who over the years has spent 10’s of thousands in your stores to just be thrown away. Loyalty has its limits and I just reached it with Home Depot