Do not purchase appliances from Home Depot! I purchased appliances in July and from that point on it was a horrible experience that lasted through December 1st. In total I spent 6-7 hours on the phone trying to get resolution. I had long wait times, employees hanging up after they did not know how to solve the problem. I purchased a washer with a pedestal. The washer was defective and Home Depot sent another out but would not use the brand new pedestal that was delivered 2 days earlier but would not send an new one either. Again hours on the phone. Then I had the wrong color washer delivered. White glove service was worse then the driver taking the machine out of the box. Many more details but the resolution team granted me a credit of $368. dollars that I was told was being processed to my card. Over two months later I hadn't received the credit. I called and a very nasty representative, Lauren, told me she put the credit through today. I asked to speak with a Manager on the executive team and she would not allow me to but said she'd send my complaint up their chain. The appliances I couldn't get from Home Depot because they were out of stock I bought from Costco. A pleasure to deal with and an extra year warranty. I see a pattern of horrible service from Home Depot in these reviews. Believe people and spend your hard earned money elsewhere.
1 year ago
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