May of 2020, I purchased a wonderful rider mower. Dec 1st it started smoking. Should have been no problem as I purchased a three yr extended warranty. I called Home Depot and they referred me to a company which is supposed to pick it up and repair . But, they gave me the phone number and said that I need phone - which I did . After 3 days of waiting ( without a return call) , I called again. I was told that I need to wait for THEM to call me. Today it has been one weekl. I called Home Depot. The lady said ‘ no worries’ they will call you when they are ready to pick the mower up - ok ? I said ( very softly and kind) ‘ Not ok’ I need someone to help me now - as I paid for the extended warranty. SHE HUNG UP on me. Wow, what kind of customer service is this ? After paying almost $300. For extended warranty , this is no way to be treated .