“Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage.” ⭐️How were we to know about shock damage on a washer we have never used before? We had never owned a computerized washing machine, how would we have known it was damaged? Given only 2 days👇🏽? To figure out if it works properly? 2 days? 48 HOURS * All Major Appliances (Refrigeration Appliances, Washers, Dryers, Ranges, Dishwashers and some Microwaves) ⭐️What kind of backwards-thinking policy is that? How do you fathom that 2 days enough time to figure out if a major appliance is working as it should? So ask yourself- is it right to ask your employees to blindly follow a policy that serves no one but Home Depot? You sit in your corporate office while all of your minions on the ground execute your dirty business. Brian, Gino, Dustin, Armando These are the employees at the Odessa TX (79761) location that treated me with total disregard. I honestly don’t know how Home Depot has remained in business for as little as it has- There has never ever been a time in the many years I have gone into a Home Depot store whether in Odessa, Dallas or Portland Oregon-that any employee has ever been helpful- WHAT do you pay them for? To babysit the store for contractors to come in and get what they need? Contractors do not need the help of a Home Depot worker and they are the only ones Home Depot serves. You should only advertise to contractors and stop trying to be a store to “everyone”- You don’t know how to serve most people that come into your store- You sold us a broken washing machine and because we didn’t realize it until well after the “48 hour” return period, there was nothing we could do and on top of that your employees were not equipped to deal with an upset customer- they had no clue how to deescalate the situation, in fact, leaving me on hold and never returning to the call- then they call me back and repeat a corporate script- may as well have been speaking to a wall. So when I ask over the phone for management names- they refuse to give it to me. I had to drive out to the store in the rain to go inside and get the names of management on duty. When I spoke with “Brian”- he was wearing a tag and I flipped it around to see if his name was on the other side and he threatened to file an “assault” charge for touching his tag but still his name WAS NOT VISIBLE- his name was not on the tag- he told me his name was “Brian”. This is how the Odessa employees treat customers- threats and total disregard. Seriously, what is your business secrets? How do you remain in business with such horrible service? I want to know the secret of your success. We have learned our lesson. Never EVER purchase another appliance from Home Depot. They will send you to the manufacturer and the manufacturer will send you right back to Home Depot and it will go in circles forever until you finally give up.