Tracy Kletzing
Do not purchase an appliance for delivery. The Home Depot delivery partners are terrible. I was called by the delivery service and scheduled to have my stove delivered on Jan 5th between the hours of. 3-7 p. My account never showed the delivery was scheduled so I called HD. They said yes your on the schedule, it coming today. So I wait…6:30p roles around and nobody shows up so I call again. They say.. Sorry it’s delayed but it will be there by 9pm. I’m like..that’s late but ok. 8:45 roles around and I have a feeling they are not coming. The phone rings and they say sorry we have to reschedule for tomorrow between 3-5. I say fine. The next day I checked my account and again it wasnt showing a delivery window. So I called the delivery company in the morning and they said I was on the schedule but now they moved me up to 11-3p. I wait…and wait. At 2:45 I call again. They say they are “loading it on the truck now and will be there soon”, I was super relieved. Well….At 5 pm they still hadn’t showed up so I call HD again and this time I’m upset. The man at the headquarters looks into things and says ma’am, I’m sorry you’re probably not receiving your stove today. The delivery people didn’t tell you the truth and (…they do this to people a lot). They don’t want to loose the delivery but they over schedule themselves. He says the soonest I can re-deliver is Monday (2 days) and it will be the same delivery company with a 12 hour delivery window. I could not believe it. I was strung along for 2 days by this delivery company, stuck at home waiting. These people have my stove but refuse to deliver it and Home Depot won’t do anything about it other than to say…if it doesn’t show up again on Monday make sure to call back? Really? No customer service at all.
4 months ago
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The Home Depot has a 1.6 average rating from 791 reviews

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