I am a small business customer of Home Depot and spend over $50k a year at their physical stores. However, their online shopping systems are terrible. I would like to give Home Depot my online business over Amazon, but they constantly let me down. The delivery dates are frequently missed, and the customer service representatives remind me that it's only an "estimate" as stated in their policy. Many times, their inventory management system shows available items, but they cancel my order because they have no stock. Sometimes, the system charges me twice, putting a hold and later releasing the money when the item ships, but I will have the money removed for 3-5 days because of the two charges for the same item. When I call to highlight the issues and ask if there is a way to provide feedback to the online system group, they say no. Home Depot needs to improve their online system because it is not efficient enough for doers like me who want to get more done.