I have regularly purchased from Home Depot and for the first time had an issue with a desk ($350) that was delivered in a damaged box of which I took pictures. Not able to open the box right away because the person it was a gift for was having home renovations, when opened the parts package was gone and 2 main parts were badly damaged. The box was huge and heavy and had a ton of pieces so I could not open it and take everything out until it was abIe to actually be put together. I called the manufacturer who could do nothing because the desk was discontinued. They transferred me to Home Depot. Bottom line, they would do NOTHING! All I was looking for was a credit to buy another desk which I could now promptly open. Unwilling to do ANYTHING I found to be completely unacceptable customer care. I know people who pick stuff from the dumps and return it without a problem, and I was being completely honest with my situation and got NOWHERE! The representative disconnected my call when I asked to speak with a manager. I will NEVER purchase from here ever again!