S. Tillwaiting in Philly.
Placed online order on April 7 2024 for building materials. Heavy order so I pay extra for the delivery. Online sys everything in stock & able to deliver 4/11/24 between 6am & 8 pm. I set it up with no signature required. Placed ored through one Home Depot in Northeast Philadelphia. Turns out it is being delivered by the Roosevelt Blvd, Northeast Phila. store. On the day of delivery I get a notice of missed delivery. I immediately call. After forever on hold I ask how cold it be a missed delivery if no signature is required. i am told that it is actually being resceduled becouse one small item has to come from another store and it will be delivered on 4/12/24. No delivery 4/12. On 4/13 the small item that was holding tup the order is delivered by itself. The rest of the order is rescheduled for 4/15. On 4/15 I call and after holding for ever and a 1/2 hour on phone and a bunch of appologies I'm told it will be delivered between 6 am & 8pm on 4/17!!!!. Today 4/17/24 tracked my order several times online and still didn't say that it was out for delivery. Around 1pm I call up to find out what is going on. 800 # transfers me to the store. Store says everything is in stock and she will have the shipping manager call me directly to update me. Suprise no call. Called the store directly when I got home at 6:30. Got ut through to shipping. This guy doesn;t know anything. The guy who knows (and did't call me) left at 5. Call back tomorrow at 8. Still no call or text or email to update me about any changes in the delivery today. Maybe they will contact me in July to try and deliver. What a way to run a bussiness. !!@#$$^^$**%%(&)*&X#%$X#$()_!!!!!!!!!
1 month ago
Read The Home Depot Reviews
The Home Depot has a 1.6 average rating from 796 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial