I ordered carpet and install from Home Depot and not only was the carpet they installed stained and looked dirty immediately upon install but the tread install work was not stapled correctly. I called Home Depot to tell them immediately after the installers finished and showed me their work and the administrator came to my house to take pictures and file a claim for me. 3 months later this room has been untouched and they are just now saying the claim has been rejected 3 times and there’s nothing they can do except fix the install work on the stairs. That I have to keep this dirty looking “new” carpet. I often hire private contractors to do work in my home but have been unfortunate in receiving their services as well so I trusted Home Depot was a reputable source for professional work and am beyond dissapointed with the outcome and cost of buying “new” carpet just to have it look nearly the same as the carpet they replaced. I’ve also tried to upload photos to this review but every photo is rejected and said file not supported.
1 month ago
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The Home Depot has a 1.6 average rating from 796 reviews

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