Do not buy their extended warranty on a home appliance. Home Depot now sells their warranties through Allstate Homeowners. We purchased this extended warranty on a Panasonic Microwave because the original one we bought went out after only about 6 weeks. Home Depot allowed us to return it and gave us a store credit which we used to buy another one and paid for the extended warranty. Our microwave stopped working within the warranty period. We attempted to file a claim but have been referred to Allstate by Home Depot customer service but are getting frustrating responses from Allstates customer service people who can barely speak English. We are told we may have to wait for a repair person come to the house OR take it back to Home Depot OR Email.the receipt and other documntstion in response to an Email which was supposed to come from either Home Depot or Allstate ( wasnt clear which) which we never received. We have already made several trips to Home Depot ( BTW gas is over $4 a gallon here) and spent the last two days on the phone, chatting online and on Email and still no solurion. True, its not the crown jewels but this is not the way they represented this service when they pitched it to is at the time of sale. Time to contact the Attorney Generals office.
1 month ago
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