YOU NEVER EVER ANSWER THE PHONE TO CANCEL MY ORDER, AND REPLACE IT WITH ANOTHER MATERIAL. I AM BOUNCED FROM ONLINE TO THE STONE ON bISCAYNE BLD THAT PUT ME ON HOLD FOR HOURS IN ONE DAY. RIGHT NOW IT IS MY SECOND ATTEMPT, I WAIT ALREADY 28 MINUTES AFTER THAT A LADY ANSWERED BUT TOLD ME I AM WITH A CUSTOMER, HOLD ONE. IT IS COMPLETELY UNACCEPTABLE THAT AN ORDER ON LINE OR OVER THE PHONE CANNOT BE CANCELLED THE SAME WAY. IT IS ALSO A DISCRACE TO TREAT THE CLIENTS THIS WAY. NEVER AGAIN. NOW I HAVE TO WAIT UNTIL SOMEONE WILL PICK UP OF NOT.
9 months ago
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