I ordered an item online from Home Depot to be delivered and didn't receive it. After one week I contacted Home Depot about the failed delivery and asked to have another shipment of the same item sent to me. Home Depot refused, and I then asked for a refund on the product, Home Depot told me I would have to bring the item into the store to get the refund. Mind you, this is an item I did not receive. When I questioned the employee about this over the phone, I was told this was policy. Now ask yourself, what is wrong with this situation? I then contacted my credit card company to dispute the charge for non-delivery. When Home Depot caught wind of this dispute, I received my product in a few days. I feel the company as a whole is bunch of cheaters trying to just get your money, and customer service just plain sucks!! If they feel they have you over a barrel, the company will take advantage of you.