I like Home Depot. BUT, I just found out that they are great at sales, but lacking desperately in customer service if something goes wrong with an Online purchase. I purchased two tools and accessories for both, online. Soon received one tool and the accessories for that tool, but no information on the second. I waited 3 more days. Finally I went online to follow up, find out what happened. This is where I ran into serious time consuming issues, as I simply tried to say, What happened? After working through the web site like a game, you pick the wrong direction, you go back to square one, I found Customer Service. Now I have to call, or email, or chat. I chose chat. It told me to Text XXXXX. So I texted the number. It finally took 35 minutes to point out that my purchase on this date, for this much, was partially filled, but the tool I needed most was not included. It was in shipping, I was told. So I ask that my money be refunded. The tool showed up on my doorstep the next morning. Home Depot needs to learn how Amazon handles returns.