So we ordered new kitchen appliances in May as we bought a new house here in West Virginia. Knowing that the appliances needed to be tested within 48 hours we put off the delivery until July after a new gas line was run for the stove. July 28 was the set delivery date between 7 AM and 11 AM. I took the day off work because my husband could not. At 10 minutes after seven my husband received a call saying that they would be there by 7:20. At 8:15 I received an email saying they were not going to deliver. I called customer service and they said that they couldn’t bring their truck up our Driveway. The company delivers in West Virginia every day, but they can’t get to my house even though both UPS and FedEx deliver to my house regularly. They said that they would have to reschedule with a smaller truck. I waited for over 24 hours before finally deciding I’m going to have to contact them to get this rescheduled. Well, they tried to put me off for two weeks. I told him that it was not happening. We had already removed all of our appliances from the house the Sunday prior to the first delivery. So delivery was scheduled for today, which is July 30. I again had to call them for a delivery window at 7:15. The lady told me delivery is scheduled between seven and 11. I again had to take the day off work because they do not deliver on the weekend. I stayed in the house waiting either for a phone call or them to just show up. At a quarter after 11 I decided I needed to call because it didn’t look like they were going to show up again. Customer service said oh they said that they were already there and knocked and no one was home. I told the lady I have not left my house. I’ve been waiting for them. I even called at 7:15 so you think I ran out of my house between 715 and 8 o’clock knowing that these people were coming? The lady apologize to the customer service was very good. She was very kind and very helpful. I will never buy from Home Depot again. This is $7000 in appliances. The lady did tell me oh you do know that they are supposed to install your appliances for you at least the stove. I said they can’t get up my hill and they don’t know how to knock on the door so you really think that they’re competent enough to install a gas stove? I said I don’t think so. I’ll let my husband do that. He’s a whole lot more competent than these delivery people. Home Depot has really gone downhill. I have learned my lesson and will not purchase things like this from them ever again. This is why these big companies end up going out of business for lack of customer service. I will call the Better Business Bureau after I get my appliances and also the manager of the store in which we purchased The Appliances through to let them know about how disappointed I am. We have literally purchased thousands of dollars of flooring, paint appliances, even a lawnmower over the last couple of months. Just very sad.