We ordered a NEW dishwasher from Home Depot. The appliance package was delivered on time. However, the kitchen remodel schedule was delayed and it was a couple of months before the plumber was ready to install the dishwasher. Ot was not opened until he was going to install it. The third (the highest) rack was broken. The return window was 48 hours. We were instructed to contact Samsung. That went absolutely nowhere. We decided to attempt to replace the broken part our selves. According to several different websites that claim to carry genuine OEM parts the model number of our dishwasher does not exist. The dishwasher will function without that rack so we decided to use it as is. WRONG. There was no installation or user manuals. I located them on line and found that there were several parts missing and several other parts that were not functional. The machine is scuffed and dirty. We believe that the machine must have been at least partially installed and then returned to Home Depot. Home Depot then sold us the NEW DISHWASHER. Lesson learned ... Do Not buy major appliances from Home Depot unless you open and inspect everything immediately and are capable of returning this very large item to the store.