The kitchen designers were very accomodating, knowledgeable. The cabinets were great for the price however, the order process and subsequent manufacturers release and processing of the cabinet order was very unorganized. After ordering my cabinets, thinking that the order date was the final step, about a week later, the company called me and would not process order without talking to me and getting approval. We played phone tag for two days. (delaying cabinet making) and then after I gave approval, two other people called five days after that to get approval!!! Really stupid process and delayed my cabinet order by 8 days!! If just by chance they left messages on a wrong number, a customer could potentially not have their cabinets processed and not know it for God only knows when, Home depot dept would be notified. That cabinet maker was Kraftmaid. One cabinet had the wrong doors, and another was damaged. Always, always open cabinets up immediately and do not wait until you can install them, because damaged goods take at least four weeks to come
6 years ago
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