I have had a problem with home depot since May 1st of 2020. I came to the store to look for a washer and dryer for Mother's Day and pick out the one for her now I usually don't deal with home depot for stuff like this because of your ratings and yes I read all reviews before purchasing anything from a store. So I purchased a washer and dryer from the home depot because she said she wanted it from there because it was close to home. I was very leary but that was where she wanted so I went. Purchased the MVWB765FW washer @642.00 and MGDB765FW dryer @ 753.00 with a 10 % discount on appliances @ 396.00. So they never checked to make sure the product was in stock when I paid the money. They sent me an email on May 8th stating that the dryer was not available until Saturday, July 18th which I thought was ridiculous so I went to home depot and asked them why so long for the dryer they never told my mom that the would have to build a whole new dryer because they were out of the one she wanted. So I tried calling a couple of times just to get hung up on which is very disrespectful at any given time. When I got to the store they had already talked with someone through customer service so they were gonna upgrade her to the newer model which was fine at the price we already paid for. So when salesperson Janette JJA6MYQ called back to find out if they were gonna still give me the deal they said o.k but when went to the Manager who was on Duty that day of May 11th he didn't want to do it so I had to pay for an upgrade and to redo the whole transaction over with me owing them 166.43  which I paid since she was getting the upgrade.Low and behold the day of delivery they come with the color of white which should have been Metallic slate what I paid for. It was just too much to deal with at the time so I went up to the store and asked for the manager named Jo who never since the whole process has begun to come and say well I'm sorry this keeps happening and that we will do this for you for your time coming up here just nothing wouldn't even show his face which I think is bad customer service for him and the entire store. But the delivery guys were awesome. Juan C. Morales and Jose' Flores very respectful gentlemen. These other salespersons are very nasty and rude JJA6MYQ- Janette and CBM20C - Sally also ALI6R4Q- Ariel. Order No. H1911-222409. I will never ever purchase anything as long as I'm living and breathing from Home Depot store number 1911 Cicero, Il ever again. All I want is my money back from the upgrade and you will never hear from me again and if I don't receive it I will take you to small claims court over it. I work too hard for my money and to be treated this way is unheard of. This will also go on your reviews so that you know how your employees are "UNBELIEVABLE" Patricia Coleman