As our (working) Hoover washing machine had a small fault it was deemed not repairable we had a replacement Hoover washing machine supplied by Hoover though D&G policy. The machine did not work and we went through various and lengthy calls to the Hoover support department to attempt to get an Engineer to fix the unit. We had some three engineer visits arranged that were all broken and put off by the Engineers or Hoover. At no point, were we offered a replacement machine that would have been expected after some two to three weeks of not having a working washing machine. This cost us some £25 a week in having to use a laundrette . Eventually we had to go out and buy a new washing machine that cost £554 including express delivery. At this stage D&G were involved and they have arranged with Hoover to have the faulty machine uplifted. This Hoover had refused to do when I requested despite the numerous calls made. D&G made us a cash offer that we accepted but it still leaves us short in terms of our outlays and time spent on trying to resolve the issues. Hoover have refused to offer us any compensation and say now the machine is uplifted they have no further interest