“Zero stars. In under 2 months the appliance has fused the electrics. Apparently it needs a new PCB or PCP board. How can an allegedly new item break in such a short time? What kind of quality control do they have. Company won’t replace as it’s outside the 28 day period. Elderly lady now living in fear of it and having to use launderette. This company is now owned by a multi-national company based in China. Unsurprisingly being a multi-national they take no responsibility for producing faulty, potentially dangerous equipment.”
“Noisy water valve in the machine. Thump is heard throughout the house. Engineer said it’s a known fault but currently no replacement part has been developed. Asked for refund as the noise is awful. Apparently engineer has completed his report saying nothing wrong with the machine! So going round and round in circles with emails to them, they ignore my questions, will not escalate, appalling service.”
“Don't buy the CANDY PRODUCTS
I bought the candy oven in Selco
CANDY oven light is not working no heats up no fan is working completely dead i normaly use airfryer oven are only use once or twice a month
How a oven is completely dead in one and half years
I contect the selco and the lady said i report candy they will call you
When the lady call me no manners how to speak with the customer really rude and arrogant 😒 🙄Bad CUSTOMER SERVICE I tell the whole story my oven is completely dead your product is faulty so I want replacement oven or refund she said your warranty is only 1 year it's one and half years we can give you parts but you need to pay for the labour
I said it's more extensive then the oven keep arguing I said I want to speak with your manager she said we don't have Manager that's ridiculous such a big company and dont have Manager so i rise a complain as my experience Don't BUY CANDY PRODUCTS THEY ARE REALLY BAD
I write a review someone said email us but still the same no refund no replacement no refund just wasting my time 🙃 😑
CANDY PRODUCTS ARE REALLY BAD
DONT BUY AND SAVE THE MONEY”
“Hoover candy VAC Free 500 model. Lasted just over one year and they gave a PX for new machine. Re chargeable battery died after 18 months, blocks up very easily and you have to did the blockage out. Very Very noisy and putting the very small dust container back in place is tricky. Telephone staff not very happy or helpful and replacement battery expensive. We went for this machine as it is light to use and will stand on its own when leaving it in the middle of use.”
“After sale support absolutely rubbish. It took me 3 days going round in circles on their websites and being passed from pillar to post, only to find out that the part I wanted was obsolete. Terrible……atrocious…….unbelievably bad. I would never buy anything from them again. Candy Hoover I would like to vomit in your office.
Avoid at all cost.”
“How is it ok to sell a product that the Drum to breaks off? Your tumbledrier is faulty! This has happened to loads of other people when looking online, why were they not recalled Hoover? This Drier melted the Plug and my Socket, lucky it did'nt catch on fire! Tried to upload Photos, but file to big.”
“The charger for my vacuum cleaner broke whilst under warranty. I have been waiting over a month for a replacement. No telephone number for complaints and emails just keep referring you to another email address, but nothing is resolved.”
“Zero stars if I could
Washing machine rubber split , the guy came and looked told me a week and then cancelled on me , then showed uk a week later , said he’d fixed it , smoke and burning rubber smell bellowing out the machine , they somehow managed to give me a new problem !!! Cannot get anyone to listen to me . Huge pile of washing another trip to laundrette , what am I paying £8 a month for ??!!! Trying to tell them I have an emergency and they want to tell me about offers !!!!!”
“Hoover have been absolutely awful. My washer dryer is 11 months old needs a new rotor and a new PCP board I’ve been waiting since July 27 th for a repair and am still waiting”
“My Hoover induction hob has been malfunctioning for the past 4 weeks. It will turn itself off or up to maximum heat, which has almost burn my kitchen down and certainly burnt my food if left for a few minutes unattended. Serious safety issue to my home. I logged this with hoover for repair in thier 'ten year warranty', 4 engineer visits later and it's still not fixed. I requested a call back from a manager but now 4 days later no call!!!!! It seems Hoover/ Candy just do not care AVOID HOOVER CANDY APPLIANCES”
“Dishwasher died in under a year, waiting over 3 weeks for a repair, I’m disabled, had 2 cancelled appointments without being notified and it’s still not fixed!”
“Had the Washer& dryer for less than 3 years, it is the third time when is breaking and this time it is really falling apart. It is leaking and the stone broke and fall. It is an usafe product.”
“just appalling. 2 failed deliveries, no customer service worth talking about. no response to emails requesting immediate call-back and update on our washing machine order. hopeless and completely unprofessional. don't waste your time with this company. can't allocate zero stars otherwise I would have done. total disgrace”
“Worst company I have ever had to deal with SIX visits to my property in SIX WEEKS and I still do not have a working dishwasher. They are useless! Avoid!”
“I called but after 30 min listening to garbled piano music, the call got dropped. I tried chatting, no good there either. It seems Hoover goes out if their way to NOT provide customer service. Seriously doubt you'd be able to help anyway since there are no replacement parts available for broken handle on my WH20200. It seems it's made of toy-grade plastic to be so weak and it has not been exposed to UV light or used much at all.. maybe 5 times.”
“Do not buy Hoover. Washer dryer has died after 33 days. They will only repair and parts are not available. They have told me I have to wait 3 weeks. Customer service is rubbish. I’d give zero stars if I could.”
“Purchased a hoover H FREE 300 vacuum cleaner around 2 half years ago , and the pipe has broke already , stay clear from these hoovers unless you like replacing them”
