Hoover/Candy Reviews

2.75 Rating 4 Reviews
50 %
of reviewers recommend Hoover/Candy

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Bought £180 worth of cordless vacuum on Christmas eve 2019, very pleased with the vacuum cleaner. Went to charge the battery last week and dropped the plug onto a soft carpeted floor, the black/negative pin snapped off, rendering the charger useless. Over the years I've owned many appliances with similar plugs, all robust enough to outlive the appliance, they're obviously using cheap materials to save money now, so beware. I emailed Hoover to see if they would/could help, they didn't want to know/weren't interested. I now have a useless vacuum!!!!!! Luckily I kept my old Henry, 15 years old and still going strong, more than I can say for Hoover, two months old and useless!!!!! THEY EVEN EMPLOY PEOPLE TO REPLY TO REVIEWS AND WASTE MORE OF MY TIME BY ANSWERING IN THE FALSE HOPE OF A POSITIVE SOLUTION, ONLY TO GET A DON'T WANT TO KNOW/DON'T CARE ATTITUDE FROM THEM -- AGAIN. I REITERATE, HOOVER PRODUCTS ARE A LOAD OF RUBBISH, DO NOT TOUCH WITH A BARGE POLE!! FURTHER CAVEAT, NO LUCK/HELP FROM HOOVER, QUOTED £17.50 FOR NEW PLUG, HA, £11.50 FROM E-BAY, SEE WHAT I MEAN ABOUT RUBBISH COMPANY, COMPLETE RIP-OFF !!!!!!!!!
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Posted 3 weeks ago
Straight forward to buy for a fortune but when it comes to it breaking down the customer service is appalling 5 repairs in 3 months called for another last week and I’m still sat with a broken tumble dryer waited for a week for a resolution team phone call, costing me a fortune in drying at a laundrette and no one appears to want to help me!! Numerous phone calls and all instigated from me I paid a fortune for my dryer it’s been breaking down since February and 5 times in last 3 months since! Also have extended warranty on it with domestic and general who don’t want to resolve either, why do I even pay a premium This machine is unfit for purpose under the consumer of goods act so I guess I’ll have to get trading standards to sort the resolution My advice DO NOT BUT THIS MACHINE!!!!!
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Posted 8 months ago
Good company with good products.
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Posted 1 year ago
Bought the 9kg internal washer and it works really well. Front panel a bit loose on installation and they send a repair man out to assess promptly , ordered spares and back the next week top install. Friendly technician (Bob) who installed and tested while I was there.
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Posted 1 year ago
Hoover/Candy is rated 2.75 based on 4 reviews