Hoover/Candy Reviews

"Hoover Refused to Honour 10-Year Parts Guarantee\r\nI am extremely disappointed with Hoover's handling of my warranty claim and the overall lack of accountability. I purchased a Hoover WDXOA4106HCB washer dryer specifically because of the advertised 10-year parts guarantee, which I registered after purchase.\r\n\r\nWhen my machine failed in June 2024, I contacted Hoover to arrange a repair under the guarantee. I agreed to pay for labour, but was later told no engineers were available in my area (despite living in Central London). I was then passed back and forth between Hoover and Domestic & General (D&G), with no one taking responsibility. I repeatedly explained that I had no insurance policy, only the parts guarantee - but still, nothing was done.\r\n\r\nAfter months of back and forth and numerous emails, Hoover finally admitted that a mistake on their end caused the confusion. Yet their response was:\r\n\r\n\u201cWe have thoroughly reviewed your case and identified that an error contributed to the confusion as Domestic and General showed a live plan for your machine. We are truly sorry for this\u2026 However, due to the age of your machine and the lack of service coverage in your area, we are unable to provide further assistance.\"\r\nIn other words, they admitted their error, but still refused to help.\r\n\r\nHoover's customer service has been appalling\u2014slow, evasive, and dismissive\u2014and they have failed to honour their own guarantee. I had no choice but to buy a new machine out of pocket. I will now be escalating this to Citizens Advice, Trading Standards, and the Furniture & Home Improvement Ombudsman (FHIO), and I strongly caution others against trusting this brand."

"Purchased a hoover H FREE 300 vacuum cleaner around 2 half years ago , and the pipe has broke already , stay clear from these hoovers unless you like replacing them"

"Just purchased a new fridge \/ freezer and the product appears to work well. However, according to the info when I purchased both the fridge and freezer are supposed to have seperate temperture controls but they don't as there is only one panel in the fridge.\r\n\r\nSetting aside the issue with the temperature contro, I can live with that, the worst came when I registered the product. According to the large sticker that was on the door when it was delivered there is supposed to be a 10 year guarantee on parts. It clearly says, \"Register Now for a 10 Year Guarantee on Parts\" and yet when registering it says I have a one year guarantee on Parts and only have 11 months left. Hotpoint also offer 10 year guarantees and they do honour them as I have used the guarantees for parts, a few times. Hoover however are making the same offer then being dishonourable by not giving it once the purchase has been made. That could be seen as dishonest buut regardless it is dishonourable at the very least and especially when throughout the registration process they keep adding pressure for a purchase of insurance, at a monthly cost. Even after finalising the registration they make a point as to how one has refused to buy their insurance and asks why one has refused, many times throught eh process. After stating why the insurance was declined Hoover then ask how one will pay for insurance if he \/ she changes his \/ her mind?? Now for the good news for those with Hoover products and like myself haven't caved in to their harrassment to buy their insurance. The insurance is being mis-sold, which is illegal in the UK. Before selling such insurance they have a legal obligation to inform the customer of his \/ her statutary consumer rights and they don't. Under consumer rights legislation consumers have up to six years of legal cover for any partts that are critical for the operation of any white goods. It covers both breakdown and inherent faults that the company may or may not be aware of. The onus is on Hoover to prove that any failure of critical parts is not down to either an inherent fault or is down to normal wear and tear. Hoover have to prove that any breakdowns within six years are down to either misuse or negligence by the consumer or is down to acceptable wear and tear when the current legislation expect white goods to last more than six years with normal wear and tear. So, if you do purchase a Hoover product and are tempted to buy their insurance after they have not honoured their offer of a 10 year parts guarantee, think again! Do you really need that insurance when you can force them to make repairs for up to six years? Personaly, if I knew Hoover would be so dishonourable I would have stuck with Hotpoint."

"Had tumbledryer less than 8 months before the entire inner drum cracked off and destroyed my clothes. Just unbelievable! Rude women at company refused to help Ms Johnson."