Disgusting company on the way they treat customers! Washing machine broke down 2 weeks ago was booked in for an engineer visit on Tuesday but hey guess what you never showed - a problem on your end that it wasnt booked in properly! Have to wait until the 14th April for another "engineer visit". I have 3 children and cant get clothes washed. I have been on the phone to you all morning and the best you can do is apologise. My machine is less than a year old if you can't get engineers out within a reasonable time period machine should be replaced. Says alot about your machines if your engineers are booked weeks in advance! DO NOT BUY FROM HOOVER!!