Hoover Refused to Honour 10-Year Parts Guarantee I am extremely disappointed with Hoover's handling of my warranty claim and the overall lack of accountability. I purchased a Hoover WDXOA4106HCB washer dryer specifically because of the advertised 10-year parts guarantee, which I registered after purchase. When my machine failed in June 2024, I contacted Hoover to arrange a repair under the guarantee. I agreed to pay for labour, but was later told no engineers were available in my area (despite living in Central London). I was then passed back and forth between Hoover and Domestic & General (D&G), with no one taking responsibility. I repeatedly explained that I had no insurance policy, only the parts guarantee - but still, nothing was done. After months of back and forth and numerous emails, Hoover finally admitted that a mistake on their end caused the confusion. Yet their response was: “We have thoroughly reviewed your case and identified that an error contributed to the confusion as Domestic and General showed a live plan for your machine. We are truly sorry for this… However, due to the age of your machine and the lack of service coverage in your area, we are unable to provide further assistance." In other words, they admitted their error, but still refused to help. Hoover's customer service has been appalling—slow, evasive, and dismissive—and they have failed to honour their own guarantee. I had no choice but to buy a new machine out of pocket. I will now be escalating this to Citizens Advice, Trading Standards, and the Furniture & Home Improvement Ombudsman (FHIO), and I strongly caution others against trusting this brand.