“Firstly let me start by saying that my rating for the company is 0 stars and not the one I gave in order to allow me to write this review, AVOID this company at all cost, my journey with these started way back in April when the dishwasher I bought,broke after just 5 months, the advisor I spoke with was rude and I quote his reply as “that’s life “ in the solutions he offered, a new dishwasher was finally delivered after many phone calls ,only to not have the correct fitting, the delivery driver could not continue the fitting as they only have a limited amount of tools I was then advised to get myself a carpenter to do the job which I did costing myself 120 pounds even though my dishwasher was still under warranty that was back in April I have still have not received any money or an emails regarding my Claim I have contacted customer service ,there only advice is to email again
This company should be avoided the product is poor and the follow up service even worse”
“Don't ever buy this brand and don't take out domestic and general cover. So much to say but after months of fault repairs that failed and a damaged kitchen floor due to botched repairs. £1600 to have a new floor and I'm going to claim from them. Sent hours on phone being cut off etc. New one came 27th November was broke by 28th November. Another engineer came said need new one (again) spent 2.5hrs in 1 day trying to sort it. Complaint team called apologising and new one to come today between 230pm and 630pm. Gets a text saying not coming and to rebook. For 22nd Dec, if it turns up I would of been without a fridge for almost 2 months.”
“The worst company, rubbish customer service. Washing machine broke down within months of buying. They referred us to a repair company that never answer. It has been two weeks and we have no washing machine. I am pretty sure it won’t be 4 weeks before the machine is fixed. I wish I could give them less than 1 stars they worth nothing. I asked the customer service rep to put herself in my shoes having no washing machine for over two weeks her respond was why don’t you buy I new washing machine, absolutely disgusting.”
“I was sold a washing machine with what the technician told me was a known fault with Hoover.
After 2 technicians coming out to inspect the machine. I was told the concrete block had came detached from the drum. Smashing the outer case of the machine and the drum but that the would replace to drum but not the case as the case doesn't affect the working of the machine.
6 months old and they were to happy to leave me with a machine with dents all in the front of it.
I was then told that if the machine wasn't repaired within 28 I could get a code for a replacement machine.
Needless to say 28 days came round and the machine hasn't been fixed. So I rang to get a code only to be told that this could take up to another 5 days. For a code really !!!!!!
Also on top of all this the 2 technicians that came out to inspect the machine found it acceptable to pull out the push back under the counter top the washing machine with smash bits of concrete all over the floor cause damage to my laminate floor.
DO NOT BUY HOOVER PRODUCTS
PRODUCTS AND CUSTOMER SERVICE IS SHOCKING !!!!!!!!”
“Hoover H Wash 300
Hoover H Wash 300, bought 18 months ago had to call an engineer out who told us it was the control board but they had none in stock and would be about 10 days to order. After waiting for over a month (with no washing machine) hoover finally told me that they could not get the part and wouldn't be trying to. They offered me a new washing machine for extra £190. There is a big Red sticker on the front that says 10 years parts warranty. This surely has to be false advertising!!! Steer clear of hoover the warranty means nothing. Unfortunately looks like I will have to buy the replacement as we are desperate for some sort of fix.”
“DO NOT BUY THIS MACHINE
It Randomly shrinks clothes. Engineers come out and can’t find faults, so you have to pay the all costs even when the appliances are still in warranty.
Customer services are very unhelpful. Would never buy Hoover or candy appliances or recommend them.
I am in the building industry and cover lots of maintenance on Properties and work with over 350 companies and property developers and I never have these problems with other brands.so we will not use any of there appliances or products with any of our clients again. Very poor
AO HAVE BEEN VERY HELPFUL SAME THEY CANT RUN HOOVER CUSTOMER CARE”
“EVERYTHING! To start with a customer call handler (22/9/23) not processing the job sheet correctly leading to an engineer not visiting on what we thought would be 27/9/23. An engineer visit happened (2/10/23) when it was confirmed that a part was needed.
It has gone downhill since then. NO COMMUNICATION. NOT ABLE TO SCHEDULE AN EXPECTED ENGINEER VIST!
We still have not had an engineer visit ‘as the part has not been delivered to engineers lock up’.
I was advised that as call out was under the 28 or 30 day terms and conditions for a repair (bearing in mind the operatives gave different timescales).
We were offered on 16/10/23 an ‘exchange authorisation number’ with an aim of resolution to this situation. We agreed by return email to the offer in the email.
Today (17/10/23) I received a text and email confirming an engineer visit on 24/10/23 I have declined this offer as we have accepted In writing the ‘exchange authorisation number’ and await this!
An email to DAVID MEYEROWITZ@HOOVERCANDY has not been responded to - not surprised as this seems to be the way of this company!”
“I bought a hoover machinec dynamic
I have the cover when required I get in touch
With d .g care
I have found the white coating of my machine
Below the door has peeled off. It now looks like rust.
I was told that's cosmetic or I could phone D.G care.
This is my machine I'm 76years old I am not expecting this to happen.
Not happy I will sent photo if required
How long are we expected to get out a machine.
I'm not made of money can't afford to get this sorted don't think it can.
I thought hoover was a good companyj”
“Our Washing Machine is 9 months into Warranty. 3 weeks we waited for parts and an engineer to fit them. Engineer came out yesterday without parts and without a clue that he had to fit any! We complained and the issue was 'escalated' internally with a 48 hour lead time! This is ridiculous. Meanwhile I have washing piling up and loath to pay the high cost of a laundry service. Very shabby customer service. We are no where near having our washing machine fixed than we were 3 weeks ago. Will never buy a Candy product again.”
“Dishwasher broke after 5-6months. I reported it 2 months ago and have had 4 engineers out since and the problem has still not been fixed. The engineers themselves stated that my dishwasher model has a known problem and that these machine are not factory tested. Customer service over the phone are hopeless and they do not communicate anything to the customer unless you contact them. It's been unnecessarily stressful especially with a newborn. I will never be buying a hoover/candy product again even if they offered the product to me free! What a joke!”
“The worst company in the world bar none. Our oven broke in mid-November, and we have two young children. They haven't been able to move it forward even slightly and it's late January. Combine this with their tendency to talk only with third party engineers and never to the customer, and their dystopian music on their ludicrous helpline and you have a recipe for a service which is truly awful. I feel sorry for the staff as it's never their fault, it's to do with the structure of the company and presumably the management.”
“Worst customer service ever, broken washing machine since the 9th October, engineer came 17th "fixed it" he left, I put washing on and Mr floor flooded. I reported it the same day had to wait another 10 day engineer came and said I needed a new drum. Booked for the 21 of November, engineer sick so couldn't come. Still waiting, phoned phoned and phoned still waiting. According to hoover they have put it up the line to resolutions and I would hear within 24 hours , still waiting to hear 4 days later. RUBBISH CUSTOMER SERVICE, RUBBISH WASHING MACHINE IT WAS 9 MONTHS OLD WHEN IT BROKE DOWN.”
