“I had my washing machine replaced by my insurers. The appliance itself was faulty and it took hours going back and forth from 3 companies to resolve, but Chloe and other advisers from here and AO were fantastic and eventually all was resolved.”
“Initially l had trouble getting customer service staff to understand the problem with a defective cooker hob.
However, having contacted their customer services manager, it was like night and day. This young lady immediately recognised my complaint and dealt with it in a most professional manner. I had a new hob supplied and fitted in a few days. First class service from a superb representative from Hoover/Candy Customer Services”
“Bought the 9kg internal washer and it works really well. Front panel a bit loose on installation and they send a repair man out to assess promptly , ordered spares and back the next week top install. Friendly technician (Bob) who installed and tested while I was there.”