“Dishwasher died in under a year, waiting over 3 weeks for a repair, I’m disabled, had 2 cancelled appointments without being notified and it’s still not fixed!”
“Had the Washer& dryer for less than 3 years, it is the third time when is breaking and this time it is really falling apart. It is leaking and the stone broke and fall. It is an usafe product.”
“just appalling. 2 failed deliveries, no customer service worth talking about. no response to emails requesting immediate call-back and update on our washing machine order. hopeless and completely unprofessional. don't waste your time with this company. can't allocate zero stars otherwise I would have done. total disgrace”
“Worst company I have ever had to deal with SIX visits to my property in SIX WEEKS and I still do not have a working dishwasher. They are useless! Avoid!”
“I called but after 30 min listening to garbled piano music, the call got dropped. I tried chatting, no good there either. It seems Hoover goes out if their way to NOT provide customer service. Seriously doubt you'd be able to help anyway since there are no replacement parts available for broken handle on my WH20200. It seems it's made of toy-grade plastic to be so weak and it has not been exposed to UV light or used much at all.. maybe 5 times.”
“Do not buy Hoover. Washer dryer has died after 33 days. They will only repair and parts are not available. They have told me I have to wait 3 weeks. Customer service is rubbish. I’d give zero stars if I could.”
“Purchased a hoover H FREE 300 vacuum cleaner around 2 half years ago , and the pipe has broke already , stay clear from these hoovers unless you like replacing them”
“We bought a new candy washing machine and after two washes it died. They keep sending a technician that keeps changing parts and it still won't work. We are trying to return or exchange it but they keep beating around the bush and won't allow it. I'd give them a BIG 0 of a review if I could!”
“Hoover Candy would not honour their 10 year parts warranty. Made things very difficult for me when trying to claim against this. Made me wait 2 months for resolution and then offered me a washing machine at almost retail price as compensation. Do not buy any Hoover Candy products. If things go wrong you will not get any service from these awful people. YOU HAVE BEEN WARNED!!!!!!!”
“We purchased a Hoover Washing Machine on 5th December 2023. Model Number: H6WPB610BCR8-80. Serial Number: 3101987523386117. On 22 April 2024 we reported a FAULT with the machine. A part in the drum has come off and we cannot use the machine. We purchased from Currys but was passed to the manufacturer Hoover. They opened a CASE - Ref 15545816, BUT NOTHING HAS BEEN DONE. They scheduled an Engineer to come out to repair as per the warranty terms but they did not turn up. I called Hoover service after sales today to be told they don't know when they can schedule an engineer. WE WILL NEVER BUY HOOVER AGAIN. What awful customer service and after sales. We have been left with a broken washing machine and they are not scheduling a repair. We will have to take matters further. When purchasing what you think is a trusted brand you do not expect to receive such a terrible experience.”
“My fridge freezer was purchased in 2021. The evaporator fan has failed three time now. The first time was within a few months of purchase.
We were sold a faulty appliance that has been constantly unreliable. Hoover don't take responsibility, they just pass the issue onto domestic and general who we took out insurance with. The fridge freezer should of been replaced when it was still under guarantee. I will never purchase another appliance from them. Awful company and awful appliances.”
“I bought a vacuum cleaner in Greece just over a year ago , it stopped working after around 6 months . Took me weeks to get a response from customer services then they told me to take it into a repair service . After having it there for weeks they told me there was dust in the motor and a small crack in the bagless compartment. !! They repaired one part under warranty charged 40 euros to clean the motor . After one month no suction again . I have been trying to contact the service department via e mail since January and had no response . Tried phoning the numbers given some do not exist and the one that does gives repeated selections in greek which I am unable to decipher. Worst experience ever after owning the hoover now for 15 months it has only worked for seven !”
“No star unavailable. You are shocking. I have been waiting since December for you to fix my tumble dryer. Wrong parts received on numerous visits. Do you not know what parts are in your dryers. Constant lies from yourselves and Pacifica! DO NOT BUY HOOVER CANDY. Substandard parts and service. Disgraceful customer service.”
“Reported faulty dryer on 03 Apr. Engineer visited on 05 Apr, confirmed parts required for repair were on stock and ordered however he confirmed he would not be available until 22 Apr and hoped Hoover/Candy (H/C) would assign the job to another engineer. Called H/C on 08 Apr and was told parts not yet dispatched but they were on order and would be sent to the same engineer who ordered them. I explained the position but it was clear no progress would be made so I simply advised I would check back later in the week. Today 10 Apr received a text message from H/C stating that the parts are "still out of stock" which I find somewhat doubtful and smacks of a stalling tactic until the original engineer is available again. I should point out that from experience the original engineer responsible for our area is excellent however it is a pity that the H/C appears to fall far short on the service level.”
“We have extended warranty with Domestic & General. The dryer plug melted in the socket while being used. We were given a date for the candy engineer to come out. So reported fault 30 Dec 23 candy engineer due out 8th Jan 24. This happened and we were told it was the lead and plug. He would order and we would see him in around 7 days. After untold appointments and all of them being cancelled because computer error or broken down vans or engineers being sick. Today 25th March 24 we were given a time slot 0806-1006 hrs guess what appointment missed. Phoned Candy 5 times only to be told to phone Demestic & General and complain which we did and they have now wrote off the dryer and we can pick a replacement. We will never purchase an Candy Hoover items again. This has been the worst after service ever poor poor poor.”
“Bought a Hoover/Candy washer/dryer in December 2021 and i have had a problem with the tumble dryer ever since. No heat while drying . I have had 8 engineer visits so far and my next one is due Monday 27th March. What do you have to do to get this replaced as it really is unfixable. Thank God i took out Insurance. Will never buy Hoover Products again.”
“I am absolutely disgusted with hoover candy i would never purchase a kitchen appliance again . But they just ignore you don't reply back to you .all you are is a number .
My case has been going on for 6 months The engineer arrived late so that didn’t help . So .the hoover candy engineer came out to fix my drum . He spent god know how many hours banging and moving my tumble dryer around . He eventually left . I went into the kitchen i could of cried there was black pools of water all over my kitchen flooring and as he moved my tumble dryer around he has damaged my laminated flooring he broke all the edges of my flooring. I couldn’t believe it . He left around 7:50 pn Then i spent so many hours mopping up all the water . . I could of done without this .
So the next day i rang up hoover candy and explained what happened with the engineer they told me they were going to send out another engineer to look at the damaged I couldn’t believe this why would i lie for . It is a joke i then had to wait for hoover candy to send me out a from which I completed they asked me to supply to independent builder quotes which i done . They eventually did make a offer but it was half of the cheapest quote I couldn’t believe it . After all this time. If I accepted the offer it would of mean i would of been out of pocket financially. Which i thought that was unfair. Considering to get to my flooring my kitchen appliances and cabinets need to come out so my floor can be replaced.
I wasn’t asking alot but it would of been nice for them to make me a offer nearer to the quotes i wasn’t expecting for hoover candy to pay for the whole amount. But i have sent hoover candy loads of messages and a letter but they have totally failed to respond to me i find that really outrageous considering they are a large company if this is how you treat your customers. All i wanted was for a amicable out come instead of being ignored. By HOOVER CANDY”
“I purchased a new cordless vacuum from hoover and it broke about a year later. I contacted hoover and explained the situation. I was heavily pregnant and then with my newborn at the time so did not complain as soon as it became faulty and therefore went slightly over the 12 month period. I was met with no understanding and no help whatsoever from Hoover. I asked if they would supply me with the relevant part as I purchased a new Hoover which lasted a year which they refused and said I needed to purchase a new Hoover or part. A disposable and terrible quality product it would appear. I was given an email link for the new part which I had no other option but to purchase for £60.00 plus postage which is extortionate. I purchased the part on the 1st of Feb and have been without a working hoover for months now with a newborn. I've not received the part and have been receiving contradicting emails of a delivery date and an email yesterday to state it's not even in stock. Dreadful products and service all round. Needless to say would give no stars if available.”
