“After sale support absolutely rubbish. It took me 3 days going round in circles on their websites and being passed from pillar to post, only to find out that the part I wanted was obsolete. Terrible……atrocious…….unbelievably bad. I would never buy anything from them again. Candy Hoover I would like to vomit in your office.
Avoid at all cost.”
“How is it ok to sell a product that the Drum to breaks off? Your tumbledrier is faulty! This has happened to loads of other people when looking online, why were they not recalled Hoover? This Drier melted the Plug and my Socket, lucky it did'nt catch on fire! Tried to upload Photos, but file to big.”
“The charger for my vacuum cleaner broke whilst under warranty. I have been waiting over a month for a replacement. No telephone number for complaints and emails just keep referring you to another email address, but nothing is resolved.”
“Zero stars if I could
Washing machine rubber split , the guy came and looked told me a week and then cancelled on me , then showed uk a week later , said he’d fixed it , smoke and burning rubber smell bellowing out the machine , they somehow managed to give me a new problem !!! Cannot get anyone to listen to me . Huge pile of washing another trip to laundrette , what am I paying £8 a month for ??!!! Trying to tell them I have an emergency and they want to tell me about offers !!!!!”
“Hoover have been absolutely awful. My washer dryer is 11 months old needs a new rotor and a new PCP board I’ve been waiting since July 27 th for a repair and am still waiting”
“My Hoover induction hob has been malfunctioning for the past 4 weeks. It will turn itself off or up to maximum heat, which has almost burn my kitchen down and certainly burnt my food if left for a few minutes unattended. Serious safety issue to my home. I logged this with hoover for repair in thier 'ten year warranty', 4 engineer visits later and it's still not fixed. I requested a call back from a manager but now 4 days later no call!!!!! It seems Hoover/ Candy just do not care AVOID HOOVER CANDY APPLIANCES”
“Dishwasher died in under a year, waiting over 3 weeks for a repair, I’m disabled, had 2 cancelled appointments without being notified and it’s still not fixed!”
“Had the Washer& dryer for less than 3 years, it is the third time when is breaking and this time it is really falling apart. It is leaking and the stone broke and fall. It is an usafe product.”
“just appalling. 2 failed deliveries, no customer service worth talking about. no response to emails requesting immediate call-back and update on our washing machine order. hopeless and completely unprofessional. don't waste your time with this company. can't allocate zero stars otherwise I would have done. total disgrace”
“Worst company I have ever had to deal with SIX visits to my property in SIX WEEKS and I still do not have a working dishwasher. They are useless! Avoid!”
“I called but after 30 min listening to garbled piano music, the call got dropped. I tried chatting, no good there either. It seems Hoover goes out if their way to NOT provide customer service. Seriously doubt you'd be able to help anyway since there are no replacement parts available for broken handle on my WH20200. It seems it's made of toy-grade plastic to be so weak and it has not been exposed to UV light or used much at all.. maybe 5 times.”
“Do not buy Hoover. Washer dryer has died after 33 days. They will only repair and parts are not available. They have told me I have to wait 3 weeks. Customer service is rubbish. I’d give zero stars if I could.”
“Purchased a hoover H FREE 300 vacuum cleaner around 2 half years ago , and the pipe has broke already , stay clear from these hoovers unless you like replacing them”
“We bought a new candy washing machine and after two washes it died. They keep sending a technician that keeps changing parts and it still won't work. We are trying to return or exchange it but they keep beating around the bush and won't allow it. I'd give them a BIG 0 of a review if I could!”
“Hoover Candy would not honour their 10 year parts warranty. Made things very difficult for me when trying to claim against this. Made me wait 2 months for resolution and then offered me a washing machine at almost retail price as compensation. Do not buy any Hoover Candy products. If things go wrong you will not get any service from these awful people. YOU HAVE BEEN WARNED!!!!!!!”
“We purchased a Hoover Washing Machine on 5th December 2023. Model Number: H6WPB610BCR8-80. Serial Number: 3101987523386117. On 22 April 2024 we reported a FAULT with the machine. A part in the drum has come off and we cannot use the machine. We purchased from Currys but was passed to the manufacturer Hoover. They opened a CASE - Ref 15545816, BUT NOTHING HAS BEEN DONE. They scheduled an Engineer to come out to repair as per the warranty terms but they did not turn up. I called Hoover service after sales today to be told they don't know when they can schedule an engineer. WE WILL NEVER BUY HOOVER AGAIN. What awful customer service and after sales. We have been left with a broken washing machine and they are not scheduling a repair. We will have to take matters further. When purchasing what you think is a trusted brand you do not expect to receive such a terrible experience.”
“My fridge freezer was purchased in 2021. The evaporator fan has failed three time now. The first time was within a few months of purchase.
We were sold a faulty appliance that has been constantly unreliable. Hoover don't take responsibility, they just pass the issue onto domestic and general who we took out insurance with. The fridge freezer should of been replaced when it was still under guarantee. I will never purchase another appliance from them. Awful company and awful appliances.”
