Reported faulty dryer on 03 Apr. Engineer visited on 05 Apr, confirmed parts required for repair were on stock and ordered however he confirmed he would not be available until 22 Apr and hoped Hoover/Candy (H/C) would assign the job to another engineer. Called H/C on 08 Apr and was told parts not yet dispatched but they were on order and would be sent to the same engineer who ordered them. I explained the position but it was clear no progress would be made so I simply advised I would check back later in the week. Today 10 Apr received a text message from H/C stating that the parts are "still out of stock" which I find somewhat doubtful and smacks of a stalling tactic until the original engineer is available again. I should point out that from experience the original engineer responsible for our area is excellent however it is a pity that the H/C appears to fall far short on the service level.