I bought a vacuum cleaner in Greece just over a year ago , it stopped working after around 6 months . Took me weeks to get a response from customer services then they told me to take it into a repair service . After having it there for weeks they told me there was dust in the motor and a small crack in the bagless compartment. !! They repaired one part under warranty charged 40 euros to clean the motor . After one month no suction again . I have been trying to contact the service department via e mail since January and had no response . Tried phoning the numbers given some do not exist and the one that does gives repeated selections in greek which I am unable to decipher. Worst experience ever after owning the hoover now for 15 months it has only worked for seven !