I am absolutely disgusted with hoover candy i would never purchase a kitchen appliance again . But they just ignore you don't reply back to you .all you are is a number . My case has been going on for 6 months The engineer arrived late so that didn’t help . So .the hoover candy engineer came out to fix my drum . He spent god know how many hours banging and moving my tumble dryer around . He eventually left . I went into the kitchen i could of cried there was black pools of water all over my kitchen flooring and as he moved my tumble dryer around he has damaged my laminated flooring he broke all the edges of my flooring. I couldn’t believe it . He left around 7:50 pn Then i spent so many hours mopping up all the water . . I could of done without this . So the next day i rang up hoover candy and explained what happened with the engineer they told me they were going to send out another engineer to look at the damaged I couldn’t believe this why would i lie for . It is a joke i then had to wait for hoover candy to send me out a from which I completed they asked me to supply to independent builder quotes which i done . They eventually did make a offer but it was half of the cheapest quote I couldn’t believe it . After all this time. If I accepted the offer it would of mean i would of been out of pocket financially. Which i thought that was unfair. Considering to get to my flooring my kitchen appliances and cabinets need to come out so my floor can be replaced. I wasn’t asking alot but it would of been nice for them to make me a offer nearer to the quotes i wasn’t expecting for hoover candy to pay for the whole amount. But i have sent hoover candy loads of messages and a letter but they have totally failed to respond to me i find that really outrageous considering they are a large company if this is how you treat your customers. All i wanted was for a amicable out come instead of being ignored. By HOOVER CANDY